A typical day at work would be spent on the phone and in an open space, so it is preferable to love interacting.
The main tasks are answering incoming calls from users (the number of call per day varies a lot), analysing issues then solving those issues thanks to personal knowledge, knowledge base and/or coach's assistance in a timely manner. Filling at least one ticket per call during the call. Escalating the cases that could not be solve to the relevant workgroup (thanks to the ticket). Other tasks might be occasionnally required such as dispatching unresolved tickets and answering incoming e-mails.
You are hired to support your native language. English is used to communicate with your coach, Team Leader, and HR so it is important to have a good level when you arrive. Though it is great as a first experience this is NOT the place where you will improve your level of English.
A technical training is provided during the first weeks but personnal research might be necessary for people without a technical background.
As in any call-center you are sometimes required to be a little flexible regarding the working hours.
Lively workplace, Relaxed and friendly environment, There is usually a great atmosphere among the call-takers.
Very high turnover of people, low salary and benefits compared to other call-centers.