Good for your first call centre IT job good training and good work force with different languages, a lot of options to lock for a better job as there is not much promotion for a lot of desk support engineers.
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Generally company is a good place to work. Lots of benefits, good salary, solid training. Downside is definitely focus on micro management. Every minute of lateness is recorded and can affect the performance results.
This place is only for young immigrants as a first job. Do not join as a more advanced role as you will have to deal with internal promoted managers that have no experience or preparation.
Does not have room to grow.
Expect to be paid a lot less because facebook provides lunch.
Free lunch, Facebook building, Location
Free lunch taken off your salary, Health care is a lie, most of the benefits they list are a lie.
- Working for CPL onsite Facebook HQ in Dublin.
- As a Community Operations Analyst is to perform content review and apply Facebook policies to different content on Facebook.
- Great working place with people from all over the world under the same roof.
- The vibe in the builing is great, everybody seems to be having a lot of fun, mainly because of the awesome benefits you get such as the free meals (all 3 meals) not to mention the coffee and micro kitchens on each floor, free snack etc.. ohh did I mention the free ice cream and pool tables on the 6th floor.
- Continuous training as policies are continuously updated and changed due to the change in content direction.
- The only bad thing is that as a contractor there is little room to advance specially if you are in one of the larger teams.
Will roster you for an entire weeks work but will take half or more of your hours off you at some stage throughout the week. Their client to worker representatives couldn't give a toss about the worker or your needs/out of job responsibility.
Will try to take your earned holiday hours off you EVERY bank holiday unless call on it.
no security from week to week, terrible attitude towards workers.
A typical day at work would be spent on the phone and in an open space, so it is preferable to love interacting.
The main tasks are answering incoming calls from users (the number of call per day varies a lot), analysing issues then solving those issues thanks to personal knowledge, knowledge base and/or coach's assistance in a timely manner. Filling at least one ticket per call during the call. Escalating the cases that could not be solve to the relevant workgroup (thanks to the ticket). Other tasks might be occasionnally required such as dispatching unresolved tickets and answering incoming e-mails.
You are hired to support your native language. English is used to communicate with your coach, Team Leader, and HR so it is important to have a good level when you arrive. Though it is great as a first experience this is NOT the place where you will improve your level of English.
A technical training is provided during the first weeks but personnal research might be necessary for people without a technical background.
As in any call-center you are sometimes required to be a little flexible regarding the working hours.
Lively workplace, Relaxed and friendly environment, There is usually a great atmosphere among the call-takers.
Very high turnover of people, low salary and benefits compared to other call-centers.
I worked for CPL on a project of a different company. CPL had a onsite office and was always available for any queries. They handled everything quickly and reliable.
The work athmosphere was very friendly and competitive. Bonuses were offered for better quality work. Days off were granted without a problem. Overtime was never asked for in that specific postion.