CPL Recruitment
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CPL Recruitment Technical Support Analyst yearly salaries in Ireland

Salary estimated from 3 employees, users, and past and present job advertisements on Indeed in the past 36 months.
€27,482 per year
11% Below national average
Reviews about Pay & benefits for Technical Support Analyst at CPL Recruitment
3.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
Very lively workplace. Busy but relaxed environment. Great for 1st experience in a call center
A typical day at work would be spent on the phone and in an open space, so it is preferable to love interacting.

The main tasks are answering incoming calls from users (the number of call per day varies a lot), analysing issues then solving those issues thanks to personal knowledge, knowledge base and/or coach's assistance in a timely manner. Filling at least one ticket per call during the call. Escalating the cases that could not be solve to the relevant workgroup (thanks to the ticket). Other tasks might be occasionnally required such as dispatching unresolved tickets and answering incoming e-mails.


You are hired to support your native language. English is used to communicate with your coach, Team Leader, and HR so it is important to have a good level when you arrive. Though it is great as a first experience this is NOT the place where you will improve your level of English.


A technical training is provided during the first weeks but personnal research might be necessary for people without a technical background.


As in any call-center you are sometimes required to be a little flexible regarding the working hours.
Pros
Lively workplace, Relaxed and friendly environment, There is usually a great atmosphere among the call-takers.
Cons
Very high turnover of people, low salary and benefits compared to other call-centers.
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How much does a Technical Support Analyst make at CPL Recruitment in Ireland?
Average CPL Recruitment Technical Support Analyst yearly pay in Ireland is approximately €27,482, which is 11% below the national average.
Salary information comes from 3 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.
Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalised comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.