Euro Investigation Analyst (Former Employee) - Dublin - 28 April 2019
Big global bank. Not a good location (far from city center, and not easily accessible by public transport). Good salary. Overtime hours are on "voluntarily basis" meaning you can take them if you want, if you need extra money.
Good work environment and supportive colleagues
It was just a cover position as the permanet receptionist were on holidays but all can i say about the time i spent there is that is a wonderfull workplace with respectfull and supportive work colleagues
Management have no training and no idea of what is required/expected of them.
Training in general is non existent. Mistakes are blamed on those who have already left. If you speak up, your life is made a misery!
Best recommendation - the place should be shut down - think twice and twice again about taking a role in this institution! It is an absolutely awful place to work in!!!!!
-Depending on team, but very busy enviroment in mine
-Flexibility, endurance, attention to detail
-Management from my experience very helpful
-The hardest part of the job is when bank applies a job freeze for several months
-Working within well balanced team
Deutsche Bank has been trying hard promote internal networking by nearly forcing employees to participate in any activity and weighing up employees engagement on these at their performance analysis.
Although the management sends out the message that any issue should be brought up to them aiming, allegedly creating an open communication environment, the reality is that both vertical and horizontal communication is very poor on site and off site. Suggestions and requests for changes on such work culture may backlash on employes that speak out.
Low pay, poor on-site training, recognition is nonexistent
1. Supporting DB Colleagues around the globe in different hubs with global transaction investigations. Ensuring that each transaction is processed in a timely manner
2. Dealing with investigation into fraudulent payments and utilising skills as attention to detail ensuring that there are no elements of money laundering.
3. Dealing with top banks globally in the USA and the United Kingdom and other countries around the world.
4. Dealing with queries and payments by Swift, Fed, Chips and Pre payment amendments and cancellations.
5. Working in a very busy office environment ensuring that day to day tasks are completed with accuracy and also dealing with ad-hoc queries.
Deutsche Bank is a good place to work in Dublin. The site is growing rapidly, meaning there are a lot of people with different experiences, cultures and beliefs joining the firm at the same time, which creates challenges for management when trying to create a workplace culture i.e. there is no 'this is how we do things here' at Deutsche Bank in Dublin.
Deutsche Bank is classed as a market leader in its industry. The reason for this is due to the attention they pay to ensuring employee loyalty. This is done in many ways including providing employees with benefits that meettheir expectations and incorporate surprise into the delivery of some of these benefits including free breakfast some mornings or even an ice cream on a hot day. Perks like this demonstrate the firm’s ability to care. Second Deutsche Bank ensures that they change with the times and adopt strategies that suit the current markets. The company believe that to be financially viable that you must speculate to accumulate and at the same time adopting a cost leadership position to compete. Building relationships that will ensure customer loyalty is of the utmost importance to the firm and is in line with their core values.
My learning’s include a deep understanding of communication flows between departments and customers and the importance of customer service and my role towards providing customers with satisfaction. My interpersonal development and my understanding of company culture have grown to a level that has ensured efficient and effective execution of duties that are in line with company core values. Deadline adherence and attention to detail has become priority working in a transaction environment for Deutsche bank employees as there is no room for error on our behalf.
• Be part of a migration project: run in Spain for 3 months.
• Create and regularly update manual guides for training; translate user manual in English and Spanish; provide training to new joiners.
• Manage daily end to end electronic & paper National and Cross Border Payments, accurately and efficiently adhering to Cot’s and SLA’s.
• Processing payments related to FX deals and booking FX trades.
• Interact with other team members and management to ensure and improve efficiency and effectiveness of the unit. Liaise with internal departments via email and over the phone to ensure prompt resolution cases.
• Complete daily End of Day reconciliation and stats.
• Setting up Investigation Cases related to transactions.
• Report and escalate all errors and any process related ambiguities to the management as required.