My typical day at work consists of assisting users, mainly password resets and updating information on the AD systems
And I am learning patience, because with the lie of work I’m in now the users we support at times you need that bit of patience to successfully resolve users problem.
Management, well from what I have experienced is that the management has an open door policy and we maintain Constance communication with our manager of which it’s a good thing
And my co-workers are always ready and willing to assist if you get stuck with an issue or need assistance resolving users query
The hardest part of the job, I would say when you know that you can assist the user and you having communications breakdown, or lack of resources to assist
And the Enjoyable part of the job, is when you get positive feedback from the clients that you have assistance, and you get a 5star service rating on your survey
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none that i can think of