The process has changed the way to often without understanding why change is needed. DD is going through a merger and DD team is not in line with our partner company the current plan is non-functional without any true game plan the employees are feeling the pain. Some have been laid off and some are leaving because the place was a great place to work but with all the change the sr. the team is not keeping the lines of communication open and staying true to there words.
Dimension Data, formerly known as Datacraft, is a leader in providing computer network solution. Being a dominating company in the IT network field, it is able to gather talented, which makes working in the company is both challenging and fruitful.
Service Desk (Former Employee) – Bryanston, Gauteng – 26 April 2018
1st line IT and Technical support Answer all incoming calls from customers Logging and tracking of incidents and requests Logging and communicating all incidents to customers and IT Ability to provide first time resolution by using available tools Identification and escalation of re-occurring problems and incidents Follow up on priority calls • Ensure that all incidents and service requests are registered on the call logging system. • Escalate customer issue as appropriate. • Support Technical Support and Service Desk in executing their duties
My active employment time has been a most fulfilling, and i am very happy for being given a chance to grow my career at Dimension Data. It is a good company that i can personally recommend to work for.