Dimension Data
Way to many changes in the Org these past years due Corp changes
Sr. Service Delivery Manager (Former Employee) – Ashburn, VA – 21 May 2019
The process has changed the way to often without understanding why change is needed. DD is going through a merger and DD team is not in line with our partner company the current plan is non-functional without any true game plan the employees are feeling the pain. Some have been laid off and some are leaving because the place was a great place to work but with all the change the sr. the team is not keeping the lines of communication open and staying true to there words.
Pros
great people
Cons
life balance
Great people and very supportive
Designation - Network Field Engineer (Current Employee) – Denver, CO – 21 May 2019
Work from home options provide nice flexibility and the company provides excellent PTO time that increases annually. There are lots of technical and sales oriented learning/training resources available to employees who want to excel. Great people in all offices.
Good company good management
Servicedesk analyst (Former Employee) – Petaling Jaya – 19 May 2019
-A typical day at work
store users support located in Japan
-what you learned
team's work
-management
excellent
-workplace culture
open
-the hardest part of the job
level2 escalation
-the most enjoyable part of the job
end user's satisfaction
store users support located in Japan
-what you learned
team's work
-management
excellent
-workplace culture
open
-the hardest part of the job
level2 escalation
-the most enjoyable part of the job
end user's satisfaction
Productive
Trainer/Facilitator (Current Employee) – Cape Town, Western Cape – 15 May 2019
As a trainer/facilitator, i need to ensure that my objectives for the day is set out.
i need to ensure that i cover the day's content and that my learners have a clear understanding of what was trained.
i need to ensure that i cover the day's content and that my learners have a clear understanding of what was trained.
Pros
working hours
Cons
leadership
I was on a temporary contract
TEMP STAFF MEMBER (Former Employee) – Bryanston – 14 May 2019
The division I was in was mostly.night shift. Wouldn't be ideal.for a family man/woman. They needed you to.work weekends as per international client demand was high.
Pros
Great food at the cafeteria
Cons
When you sleepy by 4am and still have 2hours left of your shift
Too hard working
Bihar as Network Support Engineer (Current Employee) – Purnia, Bihar – 12 May 2019
Holiday as client wants. No work limit, no didicated time intervals, when you go to the field on work no lunch no time period and no any transportation support by the company. No increment on the behalf of performance.
Pros
Nothing
Cons
Depends on work load
Room for improvement
Systems Analyst (Current Employee) – Johannesburg, Gauteng – 3 May 2019
The work culture and the people make this one of the greatest places to work, the experience gained is invaluable and there are many avenues to pursue.
The one area that needs work is the retention of good staff and helping to guide staff "new" to corporate, on their career options and allowing them to have a more holistic view.
The one area that needs work is the retention of good staff and helping to guide staff "new" to corporate, on their career options and allowing them to have a more holistic view.
Pros
Great staff benefits
Cons
High pressure
Good working environment
Application Programmer Internship (Former Employee) – 8 Kallang Avenue #15-01/09 Aperia Tower 1, 339509 – 1 May 2019
Great working environment because of the other employees there. People welcomed us even though we were from different departments and do not even know each other but they are all friendly.
Good Company to work with.
Network Engineer (Former Employee) – Lucknow, Uttar Pradesh – 29 April 2019
Learned various skills. Most of the work is outsourced. Generally take very less people on its payroll. Work culture is good. In terms of travelling allowances and other perks they pay well.
Pros
Travelling allowances.
Cons
Clients were very demanding.
Teamwork is good
Finance Manager (Logistics) (Current Employee) – National Capital Region – 19 April 2019
Abundant in learnings although at times there are too much information. Cross functional teams are engaged. Professionalism is excellent. Everyone is driven in achieving targets.
Productive and Fun working environment
System Support Engineer (Former Employee) – Nigeria, Lagos state – 4 April 2019
Being an IT consulting firm, you meet a lot of professional while at work.
The privileged of working around different sectors like Bank, telecom etc developed my confident in meeting people.
The privileged of working around different sectors like Bank, telecom etc developed my confident in meeting people.
Manangement with no strategy
Managed Services (Current Employee) – New Zealand – 27 March 2019
Management don't recognize nor accept blame for anything, nor listen to advice from staff.
Management don't communicate with staff and news of what is happening is typically heard through the press media or grapevine before management send out any communication to staff.
Management cut backs (1/3+ of staff gone in past 6 months and not replaced) has left Di Data in a state where it is not possible to provide a quality service to customers.
Management don't communicate with staff and news of what is happening is typically heard through the press media or grapevine before management send out any communication to staff.
Management cut backs (1/3+ of staff gone in past 6 months and not replaced) has left Di Data in a state where it is not possible to provide a quality service to customers.
Pros
Some very clever people who work very hard to keep the customers with DiData, Very friendly workforce (mostly) at shop floor level, Online training is available at no cost
Cons
If you like working 12+ hours each day then this is the place for you, Don't expect management to recognize your efforts, The workload is obscene and unachievable, you will be blamed by management when you don't achieve the impossible, Lack of staff to get the job done
Excellent
Senior IT Systems Engineer (Current Employee) – Bengaluru, Karnataka – 27 March 2019
Dimension Data is a company specialising in information technology services. Based in Johannesburg, South Africa, the company maintains operations on every inhabited continent. Dimension Data focuses on services including network integration, security and data centers. The company is the official technology partner of the Tour de France, the Vuelta a España and also sponsors a team of the same name
Tasks Currently handling in Dimension Data :
Administration of IPCenter monitoring tool [Configuration/Deployment/Troubleshooting of Service Checks] deployed for more than 30 clients across various regions [Europe,Americas,Asia Pacific,EMA,Australia]
Implementing deploying service checks with various parameters with respect to latest technologies [[Operating System,HyperVisor,SAN Switches,Storage Array,Balde System, Converged Architechture,Data Domain,Brocade Switches,HP 3 PAR,Bullion Hardware etc..]
Configuring base line thresholds
Take lead position and Distributing workloads with in the team and managing the resources within MSEN and MSDC services
In case of service check failures, perform necessary recovery procedures
Analyze and escalate Client issues with in monitoring tool
Analyze/backup/monitor various system logs (VMware, web server, application server, etc.)
Working on Implementing CA UIM Product for Managed Services Datacenter Platform monitoring and Managed Services Network Platform and Collaboration Services
Integrations done with CA UIM with Service Now
Integratinos done with IPcenter with Service Now
Keep travelling Johannesburg, more... South Africa office for new Program Iteration requirements and upgradation projects , and keenly working on those new projects. less
Tasks Currently handling in Dimension Data :
Administration of IPCenter monitoring tool [Configuration/Deployment/Troubleshooting of Service Checks] deployed for more than 30 clients across various regions [Europe,Americas,Asia Pacific,EMA,Australia]
Implementing deploying service checks with various parameters with respect to latest technologies [[Operating System,HyperVisor,SAN Switches,Storage Array,Balde System, Converged Architechture,Data Domain,Brocade Switches,HP 3 PAR,Bullion Hardware etc..]
Configuring base line thresholds
Take lead position and Distributing workloads with in the team and managing the resources within MSEN and MSDC services
In case of service check failures, perform necessary recovery procedures
Analyze and escalate Client issues with in monitoring tool
Analyze/backup/monitor various system logs (VMware, web server, application server, etc.)
Working on Implementing CA UIM Product for Managed Services Datacenter Platform monitoring and Managed Services Network Platform and Collaboration Services
Integrations done with CA UIM with Service Now
Integratinos done with IPcenter with Service Now
Keep travelling Johannesburg, more... South Africa office for new Program Iteration requirements and upgradation projects , and keenly working on those new projects. less
Pros
Excellent work environment
Cons
no technical tools, all technical tasks carried out on Service Now
Lost its direction
Manager (Former Employee) – US – 13 March 2019
The company was great place to work with unlimited internal growth potential a few years ago, it has gone through some executive leadership changes that has changed the culture.
Pros
Work from home
Cons
Executive Management
Great Learning and experience
ADMINISTRATOR INTERN (Former Employee) – Petaling Jaya – 11 March 2019
Learned and experience a lot in corporate world. Very quiet yet friendly environment. Good benefit and allowances such as free movie shows provided every month.
Pros
Great experience and learning, good allowances
Cons
Same tasks been given