The process has changed the way to often without understanding why change is needed. DD is going through a merger and DD team is not in line with our partner company the current plan is non-functional without any true game plan the employees are feeling the pain. Some have been laid off and some are leaving because the place was a great place to work but with all the change the sr. the team is not keeping the lines of communication open and staying true to there words.
I worked for America Online which was located at Dimension Date. We provided Americans with internet access, if they failed to pay we would cut off their connections and they would then have to make payment arrangements with us to get connected again.
Workplace culture was the best about the company as we worked night shift and there was always a buzz at night.
The hardest part about the job was when clients called and they would swear at us because we cut off their internet access.
Work from home options provide nice flexibility and the company provides excellent PTO time that increases annually. There are lots of technical and sales oriented learning/training resources available to employees who want to excel. Great people in all offices.
-A typical day at work
store users support located in Japan
-what you learned
-the hardest part of the job
-the most enjoyable part of the job
end user's satisfaction
As a trainer/facilitator, i need to ensure that my objectives for the day is set out.
i need to ensure that i cover the day's content and that my learners have a clear understanding of what was trained.
Holiday as client wants. No work limit, no didicated time intervals, when you go to the field on work no lunch no time period and no any transportation support by the company. No increment on the behalf of performance.
The work culture and the people make this one of the greatest places to work, the experience gained is invaluable and there are many avenues to pursue.
The one area that needs work is the retention of good staff and helping to guide staff "new" to corporate, on their career options and allowing them to have a more holistic view.
Management don't recognize nor accept blame for anything, nor listen to advice from staff.
Management don't communicate with staff and news of what is happening is typically heard through the press media or grapevine before management send out any communication to staff.
Management cut backs (1/3+ of staff gone in past 6 months and not replaced) has left Di Data in a state where it is not possible to provide a quality service to customers.
Some very clever people who work very hard to keep the customers with DiData, Very friendly workforce (mostly) at shop floor level, Online training is available at no cost
If you like working 12+ hours each day then this is the place for you, Don't expect management to recognize your efforts, The workload is obscene and unachievable, you will be blamed by management when you don't achieve the impossible, Lack of staff to get the job done
Dimension Data is a company specialising in information technology services. Based in Johannesburg, South Africa, the company maintains operations on every inhabited continent. Dimension Data focuses on services including network integration, security and data centers. The company is the official technology partner of the Tour de France, the Vuelta a España and also sponsors a team of the same name
Tasks Currently handling in Dimension Data :
Administration of IPCenter monitoring tool [Configuration/Deployment/Troubleshooting of Service Checks] deployed for more than 30 clients across various regions [Europe,Americas,Asia Pacific,EMA,Australia]
Implementing deploying service checks with various parameters with respect to latest technologies [[Operating System,HyperVisor,SAN Switches,Storage Array,Balde System, Converged Architechture,Data Domain,Brocade Switches,HP 3 PAR,Bullion Hardware etc..]
Configuring base line thresholds
Take lead position and Distributing workloads with in the team and managing the resources within MSEN and MSDC services
In case of service check failures, perform necessary recovery procedures
Analyze and escalate Client issues with in monitoring tool
Analyze/backup/monitor various system logs (VMware, web server, application server, etc.)
Working on Implementing CA UIM Product for Managed Services Datacenter Platform monitoring and Managed Services Network Platform and Collaboration Services
Integrations done with CA UIM with Service Now
Integratinos done with IPcenter with Service Now
Keep travelling Johannesburg, - more...
Excellent work environment
no technical tools, all technical tasks carried out on Service Now