Dimension Data Employee Reviews for Support Engineer
Support Engineer13 reviews
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As long as work is completed on time there are no problems and you can relax until the next call comes in. No worries about tattoo's or piercings. Monthly the management arranges some kind of event for the employee's to take part in which is fun.
Events often take place
Lots of overtime if work needs to get done.
Some positions and processes need to be refined. There needs to be more forethought when integrating clients into ServiceNow.Working in the ticketing system requires a certain knowledgeability of the individual user so to not 'work' tickets incorrectly. This causes confusion. The ticketing system should be thought out with the SOM and SOP so that the right group is involved with the solutions rather than an individual's personal knowledge of an environment.
All are Company was very good and I am really earn most valuable knowledge from them. Very friendly workplace culture there, every person very much helpful to learn.All part of job is very much hard but enjoyment overcome all the hard and tough circumstances.
Always required to be available 7/24/365 with out compensation to match the hours worked. Work days wee very hectic being pulled into many difficult situations.
Management out of touch with the work load placed on it's employees.
- typically minimum of 3 to 4hrs. of travel time daily going to work and went home, 8 normal working hrs./ day. 3 to 6 hrs. overtime/day. 3 to 4 hrs. travel time going to client/day. including more or less 8hrs. working hrs.time during weekend. - learned a lot most likely with recent devices and new technology - management was great, people and co-workers very supportive. - the hardest part of the Job was the oncall duty which was no excuses or exemption need. almost of my time spent is at work even at home i need to check my email and monitor and answer calls and text on my phone. daily routine work pressure which also i brought at home. - enjoyable was traveling on different places.
no need to go office early
very long hours at work
An IT Service Analyst professional with experience in Managed Service line of business. A strong focus on Incident and problem analysis coupled with proven ability to make tangible contributions in improving customer experience. A consistent track record in creating and delivering client reports in Service Delivery area.Strong people skills, with demonstrated experience to work as a team player, along with ability to interact with individuals across all levels of the business.Conversant in monitoring and analysing client network and implementing appropriate steps to resolve any issue found.Experienced in requirement gathering, troubleshooting, gap analysis, gathering stakeholder requirements.
exposure to managed services business
redundant without notice
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