There is so much work that the RMA department is unorganized and all over the place. They will never be able to catch up. The manager is overwhelmed and the whole department needs to be cleaned up. There is no training. It is a sink or swim mentality. New hires are not given the tools to succeed. Training needs to be given so new hires can have a chance to succeed.
9hrs worktime i have been working in DD since 4.7 yrs and still enjoying it but due to personal reason i am leaving DD. I would suggest to all , who wants deep or to enhance knowledge join DD now its NTT group. You will get hand on each and every vendor. Best Luck... stick with your work you will get benefits 100% . Management is always help you, if you show your enthusiasm for work.