An IT Service Analyst professional with experience in Managed Service line of business. A strong focus on Incident and problem analysis coupled with proven ability to make tangible contributions in improving customer experience. A consistent track record in creating and delivering client reports in Service Delivery area. Strong people skills, with demonstrated experience to work as a team player, along with ability to interact with individuals across all levels of the business. Conversant in monitoring and analysing client network and implementing appropriate steps to resolve any issue found. Experienced in requirement gathering, troubleshooting, gap analysis, gathering stakeholder requirements.