Service Desk (Former Employee) – Bryanston, Gauteng – 26 April 2018
1st line IT and Technical support Answer all incoming calls from customers Logging and tracking of incidents and requests Logging and communicating all incidents to customers and IT Ability to provide first time resolution by using available tools Identification and escalation of re-occurring problems and incidents Follow up on priority calls • Ensure that all incidents and service requests are registered on the call logging system. • Escalate customer issue as appropriate. • Support Technical Support and Service Desk in executing their duties
Fundamentals from a client value perspective continued to motivate Year-Over-Year growth and profit. After realignment and then acquisitions, the new culture fostered unknown employment status for growth, employee development and resulted in downsizing. At one point multiple departures, retirements and demotions from the CEO level and below.