Dimension Data

Dimension Data Employee Review

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Awesome work Place
Service Desk (Former Employee) –  Bryanston, Gauteng26 April 2018
1st line IT and Technical support
Answer all incoming calls from customers
Logging and tracking of incidents and requests
Logging and communicating all incidents to customers and IT
Ability to provide first time resolution by using available tools
Identification and escalation of re-occurring problems and incidents
Follow up on priority calls
• Ensure that all incidents and service requests are registered on the call logging system.
• Escalate customer issue as appropriate.
• Support Technical Support and Service Desk in executing their duties
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Initially solid until realignment and takeover
Client Services Manager (Former Employee) –  Charlotte, NC23 January 2020
Fundamentals from a client value perspective continued to motivate Year-Over-Year growth and profit. After realignment and then acquisitions, the new culture fostered unknown employment status for growth, employee development and resulted in downsizing. At one point multiple departures, retirements and demotions from the CEO level and below.
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productieve, snelle klantgedreven
IT Operator (Oproepnemer) \ IT-ondersteuningsanalist - Permanent (Former Employee) –  Bryanston South Africa20 January 2020
geweldig teamwerk en geweldige cultuur. management was er altijd voor je. betrouwbaar beheer
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Overall rating

3.8
Based on 744 reviews
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Ratings by category

3.6Work/Life Balance
3.5Salary/Benefits
3.3Job Security/Advancement
3.3Management
3.6Culture