Dimension Data Employee Review
This company struggles integrating acquisitions into the business.
Some positions and processes need to be refined. There needs to be more forethought when integrating clients into ServiceNow.Working in the ticketing system requires a certain knowledgeability of the individual user so to not 'work' tickets incorrectly. This causes confusion. The ticketing system should be thought out with the SOM and SOP so that the right group is involved with the solutions rather than an individual's personal knowledge of an environment.
Ratings by category