Way to many changes in the Org these past years due Corp changes
Sr. Service Delivery Manager (Former Employee) – Ashburn, VA – 21 May 2019
The process has changed the way to often without understanding why change is needed. DD is going through a merger and DD team is not in line with our partner company the current plan is non-functional without any true game plan the employees are feeling the pain. Some have been laid off and some are leaving because the place was a great place to work but with all the change the sr. the team is not keeping the lines of communication open and staying true to there words.
There is so much work that the RMA department is unorganized and all over the place. They will never be able to catch up. The manager is overwhelmed and the whole department needs to be cleaned up. There is no training. It is a sink or swim mentality. New hires are not given the tools to succeed. Training needs to be given so new hires can have a chance to succeed.