Dixons Carphone Employee Review
A good company to work for overall, lots of pleasant people to work with but salary and commission has been lagging behind competitors somewhat recently. Seems to be a company on the up however with many new streamlined processes implemented.
Ratings by category
Almost always more than enough staff working so as to never be to busy
Can be difficult to deal with people in head office to get issues resolved
You have to be favourite to get hours in this job. Management isn’t great will stick together! Had a few issues and had no one to turn to. Have to have thick skin working here
Very low hours to share around and you have to be the managers favourite to get the hours
I applied here because I liked working with technology and liked working with people. However, I quickly came to find that the job from day one is forcing you to hit targets and and is not what you would expect. You are forced to be a robot and sell sell sell. If you miss ONE thing out of a plethora of products you need to sell, the manager gives out to you. The acting manager at the time disclosed they wish they were just a sales consultant as they lived to sell - this was obvious in how they carried out their managerial position covering for a manager. Essentially they didn't really care about me - I was basically just a number that had to sell. Nothing more. You need to reach a certain amount of sales every month across different areas - failure to meet any of these, and the manager shouts at you, making you feel worthless. These targets (KPIs) also contribute to your commission earned (which by the way is paid 3 months after). Here's how commission works in this stingy company: - 30% you receive automatically - The 70% is split up into different channels you need to hit, ranging from contracts to broadband sales This 70% is almost impossible to get. Doesn't matter if the store is dead or customers don't want to buy the product - you don't hit this you don't get the commission - it all goes into the companies pockets. The atmosphere can get very intense and heated. When it gets busy, higher ups can't help you very much - and when you do make any sort of mistake, you get scolded to the point where you feel almost useless - not to mention that any mistake you make - more...