Dixons Carphone Employee Reviews for Sales Consultant
Sales Consultant15 reviews
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You have to be favourite to get hours in this job. Management isn’t great will stick together! Had a few issues and had no one to turn to. Have to have thick skin working here
Very low hours to share around and you have to be the managers favourite to get the hours
I applied here because I liked working with technology and liked working with people. However, I quickly came to find that the job from day one is forcing you to hit targets and and is not what you would expect. You are forced to be a robot and sell sell sell. If you miss ONE thing out of a plethora of products you need to sell, the manager gives out to you. The acting manager at the time disclosed they wish they were just a sales consultant as they lived to sell - this was obvious in how they carried out their managerial position covering for a manager. Essentially they didn't really care about me - I was basically just a number that had to sell. Nothing more. You need to reach a certain amount of sales every month across different areas - failure to meet any of these, and the manager shouts at you, making you feel worthless. These targets (KPIs) also contribute to your commission earned (which by the way is paid 3 months after). Here's how commission works in this stingy company: - 30% you receive automatically - The 70% is split up into different channels you need to hit, ranging from contracts to broadband sales This 70% is almost impossible to get. Doesn't matter if the store is dead or customers don't want to buy the product - you don't hit this you don't get the commission - it all goes into the companies pockets. The atmosphere can get very intense and heated. When it gets busy, higher ups can't help you very much - and when you do make any sort of mistake, you get scolded to the point where you feel almost useless - not to mention that any mistake you make - more...
Apple are not a bad company to work for, however they use an archaic call centre system like a lot of other companies. You have a set amount of time to deal with customers also that effects you're overall score and stats. PROS: Good pay good rewards. CONS: Stressful, No mental Health Support, No Personal support system.
great job training,great job prospects , big bright and airy shops to work in, great job satisfaction dealing with people helping them to get the right product to suit their needs. Great experience
A good company to work for overall, lots of pleasant people to work with but salary and commission has been lagging behind competitors somewhat recently. Seems to be a company on the up however with many new streamlined processes implemented.
Almost always more than enough staff working so as to never be to busy
Can be difficult to deal with people in head office to get issues resolved
Each day is different with an opportunity to learn new things and meet new people. The management are very supportive and helpful. The company has a fun vibe, which makes it easier to get the various jobs done in a team environment but also through one's own initiative. As a whole, I love working here. Every job has their ups and downs, particularly during peak sale times where the pressure increases. However, I work well under pressure and feel it motivates me.
Carphone Warehouse has potential to be a good company to work for however due to poor management and bullying within the company I wouldn't really recommend anyone applying.. There is absolutely no progression in the company, you do not receive any sort of praise or feedback for good work done and you're constantly called and messaged on days off. It also can be extremely boring as there are a lot of quiet days. All the systems need a massive update and management need to start looking after there staff as the turnover is phenomenon.
scam!! scam company!!! always pressure on sales staff for impossible targets,sic managers not trained properly always giving out to staff,treat you like s***,staffs fainting on the floor because of bad store manager ,very old software system ,takes ages to learn and still keep on learning , kick you out of the job anytime with out warning.
free water to drink
no lunch breaks, no respect
Work here a couple of years now so hard to get any sort of promotion basically lucky if you get one. Money is v poor for the job you have to do. Mangers and head office don't care about you you are just a number to them. I would never recommend working for this company . They set you targets that are unachievable so they don't have to pay you bonus. Very poor training given to staff so they find it hard to sell. Overall I would give this company a miss or work here for a year for experience to get a job with a network store where they actually pay well and train you up properly!
Great work colleagues
V poor training given to staff . No support
Typical day was the sales process in the shop and looking after customers on a day to day basic also taking delivery's and doing the cash or the shop.
long hours and expected to work more then rostered for.
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