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EIR Employee Reviews for Customer Care Specialist

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5.0
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Competitive and Rewarding
A job that will reward you for going above and beyond expected duties. Great people work in the company and a good culture is evident in each store. You write your own pay check.
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1.0
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Think again
Don't work here, they give you targets to get bonus then change the criteria, they don't care about employees or customers they only care about call volumes and how many calls you can answer a day
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1.0
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Avoid avoid avoid
I worked in the churchfield office for just over a year The place is toxic, that is the only word for it.management are in a click and you will not get anywhere unless your in with the manager and their chosen few. No progression, no opportunities, The company is chaotic to say the least. No support, no help from team leaders, it was almost like when you approached one you got the attitude "why come to me plenty of other people on the floor"

Management and their group come and go as they please, they do the bare minimum and are praised for it, while agents can barely take the time off a call to go to the bathroom without being chastised like a school child Staff drop like flies up there and it is solely due to management (or lack off). No canteen, few basic vending machines salary not great. Avoid if possible. favouritism is rampant up there, and if your in the click your sorted.it was sickening to watch good people who worked hard get no thanks,and the people who sat around (trying to look busy) got praised. Management have the place destroyed. And that is my view from working there. How i lasted as long as i did i will never know, but i ran the minute i got offered another job.
Pros
Nothing
Cons
Everything
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3.0
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Chaotic workplace
Hard work is not recognised, you need to become friends with the right people to progress. Constantly changing management and vendors result in no structure and overall chaos.
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