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EIR Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative7 reviews
Location
Ireland7 reviews
Found 7 reviews matching the search
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Featured review
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5.0
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Competitive and Rewarding
A job that will reward you for going above and beyond expected duties. Great people work in the company and a good culture is evident in each store. You write your own pay check.
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2.0
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Competitive. Stats oriented
Messy and lacks any organisation. False promises. The people I worked with were great. There was just always something wrong. The bonuses i feel as if they look for any reason not to give them. Need to invest more! The team leaders and everything are great and really do the best they can. You will meet some great people there.
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3.0
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Great people and good working enviornment
Very busy target orientated and very competitive requires a lot of patience to deal with customers queries, while giving them the necessary info to ensure they don't make the same mistake
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1.0
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Toxic environment
Cliquey work environment! Management focused on stats not the wellbeing of their staff. Next to no training. Multiple systems that contradict each other. No communication between departments. High staff turnover. Extremely difficult to solve customer issues. Not enough staff in the busiest departments which makes customers extremely irrate. Toxic work environment & no flexibility.
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4.0
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productive and fun workplace
● Handling inbound customer calls and queries through to resolution with focus on first-time resolve
● Escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.

● Deal efficiently & effectively to all customer queries whilst maintaining call quality through every call at all time.

● Maintaining call quality on every call – at all times demonstrating constant excellent customer

Service in every engagement.
Pros
long break
Cons
long hours
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3.0
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Productive and fun work place
Working there 7 years and would just like a change in environment, I'm part of a great team and have met friends for life, just interested in a change
Pros
Flexible shift
Cons
Poorly run, not like it used to be
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4.0
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great environment
Getting to work everyday and learning new things everyday either by the customers by the agents even by the management is what motivates me on a daily base
The surroundings is all decorated with bright colours which always makes you to look around

The trainning is good in the sense that not only do you learn but can be applied to ones daily activities

The agents are friendly willingly to help in any way to solve customers issue

It has its hard days but weighing that there is lot more fun once you are a team player.
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5.0
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Fun and Helpful workplace
I enjoyed coming to work everyday and speaking to different people on the phone and selling the products. i learned how to sell products, deal with different customers and manage accounts.
Pros
good food
Cons
long hours
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