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What does the customer service agent position actually entail ? I'd thought it was a call centre for troubled customers gig but see some reviews talking about meeting sales targets can anyone enlighten me on this?

3 answers

Basically, you are just sitting down all day listening to absolute nonsense from customers (and your 'manager') while being provoked by your 'manager' every single hour, non-stop until your really short break. That's it..... It's really really, really, soul-destroying

Yes during my time there we did have sales targets

Eishtec is a call centre for customers in the UK with problems with there phones but there is also pitching targets and a certain standard and alot of laws in the job as we dealt with personal accounts

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