Eishtec Employee Reviews

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Dont Recommend To Anyone!
Technical Support Agent (Former Employee) –  Waterford14 November 2019
The best part of the job is the two weeks training in the classroom and meeting new people. Then when you actually start taking calls it's horrible. Mentally draining, you really need to be thick skinned! Nearly every phone call you get is just problems and at the start you don't really have a clue what your doing it gets very stressful. And if you leave before six months is up they take money from your last wage to cover the training fees (this is in your contract at the start) but just to be aware of it.
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5.0
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Reference
Agent (Former Employee) –  Waterford10 November 2019
Great place to work. Friendly staff. Lovely canteen and workspace. Great locker rooms for changing post and pre work. Great drive to perform nice off campus exercises
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Don't do it
Customer Service Agent (Former Employee) –  Clonmel, County Tipperary5 November 2019
Worst environmental ever to work in.
Statistics based job but if you are off them statistics even by the tiniest amounts the actual mental abuse you suffer is unbearable. Also, the more you do for them the worse off you are for it. I used to jump up and help if the needed over time or any extra work done, worked my noodle off to try and make me my way up in the company but I was just abused by upper management. Mainly one person in there making life miserable for everyone but nothing is done with him for it. if you value your mental health then stay away.
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Diverting staff; dire, directionless management structure
Customer Sales Executive (Former Employee) –  Waterford30 October 2019
Excellent potential staff intake, who after quite good initial training, quickly become disaffected. This is mainly due to Eishtec "management" merely acting as pawns to its client companies with no control over goals, strategy & day-to-day targets. This is manifested in an appauling lack of clarity (or duplicity) in the way sales are recorded and commission subsequently rewarded. High staff turnover results. At best it is a good job for a Student income supplement; never a career.
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3.0
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Eishtec
Customer Service Advisor (Former Employee) –  Drinagh, County Wexford29 October 2019
this place is fast paced, no doubt about that, you are dealing with the UK public. you will be expected to work all bank holidays, thats just the way it is. The work is very hard, call after call, but if you are thick skinned and do not let things get you down then give it a try, what have you got to loose. The wages are not great but its enough to keep the wolf from the door.
Pros
Free parking
Cons
long hours, shift work, hard graft
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5.0
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Great place to work.
Technical Support Agent (Current Employee) –  Wexford25 October 2019
I ve been here for a year, really love it everyday. everyday is different as you speak to many different customers everyday. If you do well theres a chance to get promotions too.
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2.0
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Helltec
Technical Support (Former Employee) –  Waterford17 October 2019
Ok for first job but be prepared to not want to stay longer than 6months-year
Training is the best part of Eishtec , 2 weeks in classroom environment with fun games /bonding activities , great to make new friends and have good times all while getting paid. Once this is over be prepared for mentally draining days on phone and terrible management who just play games on their phones all day .
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The days I dread sometimes in work, the management and workplace could be improved.
Front Line Technical Support (Current Employee) –  Wexford Town, County Wexford14 October 2019
I find the managers could do with training to gain basic management skills. I also find the environment isn’t great for many reasons. The pay for the job should be better with incentives and bonuses.
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Eishtec
Customer Service (Former Employee) –  Clonmel, County Tipperary10 October 2019
Team leaders are reluctant to take manager calls and you're treated differently if you don't fit in the 'group'
Constantly monitored on stats and there's always a reward if you do well that never happens
Operations managers are nice and do help where they can but the team leaders need more training in my opinion
Team leaders also lack in empathy and don't seem to understand that not everyone is a star performer
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I wish i read the reviews first
Technical Support Agent (Former Employee) –  Wexford9 October 2019
These reviews aren't joking, i wish i had of believed them. No breaks in between calls and its normally call after call. Management are ridiculous, half the time they give out when you ask for help on difficult calls. Management are quick to pull u up on everything u do wrong,will give u disciplinary meetings to tell u how bad you are its like they love to belittle you, but when u ask for help, they wont do anything for you. You can get abuse on the phone and will get given out to if u dont "pitch" or try sell your already angry customer more products. Team briefs and one and ones are rare and are usually canceled minutes before one is due. This is not for those who suffer from depression, TRUST ME. Staff moral is a no go and days off are difficult to get. Part time staff always have to work weekends and you dont get one off. You get 10 minutes of "personal break" which is 10 minutes out of your 8/10/12 hour shift, for u to go to the bathroom.... Its really not worth it. BELIEVE THE REVIEWS!!
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2.0
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would recommend
Sales Representative (Former Employee) –  Waterford26 September 2019
if your looking for a fast passed working environment this would e perfect the only down side would be the abuse you receive from customers daily,
but so long as your will minded this wouldnt be an issue
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Terrible place to work
Technical Support Agent (Former Employee) –  Waterford City Centre, County Waterford17 September 2019
You get added to extra campaigns or lines sometimes without any notice or agreeing too. I worked in tech support and the only focus seemed to be upselling. It's tough to turn a complaint or a fault with device (the reason they're probably calling tech support) into a sale. And all the TL's and Operations managers cared about was sales. aggressive and sometimes racist customers And it is though to get time off.

The team leaders are nice, and as helpful as the can with their limited power.
Pros
Make good friends
Cons
Jumping through hoops for minimum wage
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Unpleasant workplace and job
Customer Service Representative (Former Employee) –  Wexford17 September 2019
The job is quite stressful due to dealing with unhappy customers who are often abusive, and getting very little support from most managers with difficult calls. There is a lot of pressure to meet targets for stats and sales, the stats were changed to be even tougher when we were reaching them so basically you're never rewarded for doing well but instead expected to keep doing better. Generally the people working with you are decent, about the only thing that is in the job.
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2.0
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Not what you call the best place
Customer Service (Former Employee) –  Clonmel, County Tipperary11 September 2019
8 hours per day of calls. Dealing with the uk public.
No time between calls
Staff okay to get on with if you fit in the circle
At times you wish you were left alone.
Managers please little or no experience
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5.0
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Great place to work
Team Manager (Current Employee) –  Clonmel, County Tipperary5 September 2019
Eishtec gives you the opportunity to meet new people and further all aspects of your life if you let it. Staff treat everyone like you are part of one big family.
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First Job
Customer Service Agent (Former Employee) –  Wexford4 September 2019
If you are looking for a first job, it would be good. But if you have same experience or knowledge, it is NOT for you.
Everybody that is there, started as an agent and become supervisor or manager, but only because they know the practical things, without any base. So, it is missing business knowledge in all levels.
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5.0
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Eishtec
Customer Service Representative (Current Employee) –  Wexford27 August 2019
The work/job is fine once you can handle it. The management varies person to person. The money is fine. The time off/help/hr etc is poor. Your not a person your an employee. The people are the best part.
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2.0
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Eishtec
Customer Service Agent (Former Employee) –  Waterford22 August 2019
Best to approach this job as a stop gap, 6 months to a year maximum and get out. Very little concern for staff's well being, mentally draining to say the least and in general quite a negative place to be.
Pros
Meeting people
Cons
Mentally draining, pay, management, strict dress code
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2.0
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Eh
Customer Service Agent (Current Employee) –  Wexford16 August 2019
Never get days off, some managers are brill and others less so, long days and not enough breaks for the type of job it is, pay is okay, not as bad as made out to be
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5.0
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Top training and good people around to support u at the start
Customer Service (Current Employee) –  Wexford29 July 2019
Must have good communication skills also be able to deal with tricky situations as customer service is what ur trained on but over all the team leaders are very supportive
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