Eishtec Employee Reviews

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5.0
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Great place to work
Team Manager (Current Employee) –  Clonmel, County Tipperary5 September 2019
Eishtec gives you the opportunity to meet new people and further all aspects of your life if you let it. Staff treat everyone like you are part of one big family.
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1.0
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First Job
Customer Service Agent (Former Employee) –  Wexford4 September 2019
If you are looking for a first job, it would be good. But if you have same experience or knowledge, it is NOT for you.
Everybody that is there, started as an agent and become supervisor or manager, but only because they know the practical things, without any base. So, it is missing business knowledge in all levels.
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5.0
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Eishtec
Customer Service Representative (Current Employee) –  Wexford27 August 2019
The work/job is fine once you can handle it. The management varies person to person. The money is fine. The time off/help/hr etc is poor. Your not a person your an employee. The people are the best part.
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2.0
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Eh
Customer Service Agent (Current Employee) –  Wexford16 August 2019
Never get days off, some managers are brill and others less so, long days and not enough breaks for the type of job it is, pay is okay, not as bad as made out to be
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5.0
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Top training and good people around to support u at the start
Customer Service (Current Employee) –  Wexford29 July 2019
Must have good communication skills also be able to deal with tricky situations as customer service is what ur trained on but over all the team leaders are very supportive
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1.0
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bad management, minimum wage, mentally draining
Customer Service Representative (Former Employee) –  Clonmel, County Tipperary18 June 2019
this place has all the drawbacks of working in a call center. awkward shifts, holidays impossible, being treated like a number and not a person. no autonomy over anything you do. it also has the added bonus of minimum wage, no bonus structure, a commission structure based on pot luck. managers either hound on you relentlessly or ignore you and never offer any help or guidance, even if you cry after every call. ive worked in call centers for six years and the year i spent here was the worst of my life. the others were fine. fyi if youre a drinker and an outgoing person youll make friends who make the job easier but forget about it if youre a more reserved kind of person!
Pros
shifts can be swapped up to two weeks in advance if your holidays arent approved
Cons
hard shifts, low pay, difficult calls, subpar training resources
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1.0
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Better off signing on
Upgrades (Former Employee) –  Waterford city, County Waterford13 June 2019
Worked there for nearly a year, the bonus system is a joke you basically have to earn the company over 100000 if you want to make 100euro for yourself, even at that there are deductions for this and that even before tax, I was refused by bonus upon my final month, thank god I found a better job, so glad not to have another unhappy client eating you for no reason
Pros
Your team
Cons
You are just a number to the company
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1.0
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not great
agent (Former Employee) –  wexford11 June 2019
people are really nice job is terrible no fall back support will let you go as quickly as they hire you. If they know you will get special treatment from them.
Pros
the people are reallly nice
Cons
long houers
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4.0
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Productive and fun work place
Customer Service & Billing Agent/ /Trainer/SME (Current Employee) –  Clonmel, County Tipperary11 June 2019
Supportive environment with great people. Very accommodating to the needs of staff. Great opportunity to expand on experience and knowledge within the company
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1.0
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Dreadful place
Sales Agent (Former Employee) –  Waterford, UK16 April 2019
Even when you are going through personal issues and anxiety related to the job and have a doctor advise reduced hours they say “we will see” and finally try to negotiate them with you almost 4 months later ... good thing staff are not human
Pros
Fellow staff become your crutch and best friends
Cons
Management, hours, management, management etc
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5.0
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grand place
Customer Service Agent (Former Employee) –  Wexford3 April 2019
overall decent place to work i like who it is smart casual and then casual on the weekend and summer due to the hot weather and the training that is provided is good but can get very boring cant really learn to much until you actually get onto the calls
Pros
paddy in the canteen and people you work with
Cons
stupid shift patterns hard to get time off, genuinely just cant be sick in there
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3.0
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It’s okay for a first job.
Customer Service Representative (Former Employee) –  Waterford20 March 2019
Eishtec would be the place you go to for a first job. to see what you like and what your don’t like within a working environment. You learn great communication skills as your working on the phones.
Pros
Skills.
Cons
Long hours. Management are a joke
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1.0
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Absolutely dreadful.
Customer Care Agent (Former Employee) –  Wexford12 December 2018
If you value any sort of self dignity do not apply for a job here. Clueless management/team leaders, that simply do not care and have no clue whatsoever with managing and motivating staff. Hours and pay and breaks(unpaid) are a joke. Training is extremely poor. They pay you the bare minimum they possibly can and expect an output worth several times that while throwing pointless statistics at you daily. Would rather scrub toilets in a magdalene laundry then work there again.
Pros
Co workers are lovely.
Cons
Everything else.
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5.0
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Fun place
Customer Service Tech Support (Former Employee) –  Clonmel, County Tipperary4 December 2018
stress, stress, stress
Didn't like tha fact of having pressure to take more calls instead of focuzing on the customer and resolving the issue.
Plus side teamwork
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1.0
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I'd rather be broke
Technical Support Agent (Former Employee) –  Waterford16 November 2018
Where to start with this place. Training is poor and does not prepare you for the job.
Management are very unhelpful. Most managers seem disinterested and seem like they don't want to be there. There is little or no recognition when your performance is good but when it's below average you'll hear about it. The place is micro-managed.
If you call in sick 3 times in six months you will have a meeting just to make you feel guilty about it.
Holidays are a joke, you have to apply for your holidays which in turn get rejected forcing you to beg a manager to get the day you wanted off.
If you work full time say goodbye to every third weekend and if you work par time say goodbye to every weekend. Morale is very poor on the floor. If you suffer with any mental health issues, this is not a place you want to be.
The only way to get what you want in this place is to either be very friendly with a manager or in some cases (which many have done) you could shag one to get what you want.
Overall this is an extremely poor work environment and is really not worth sacrificing your mental health for.
(PS .. I'm not a disgruntled employee. I worked here for a long time and this is my honest opinion)
Pros
The people on your team (friends for life)
Cons
Too many to list
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4.0
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Enjoyed my time in eishtec
Front line technical support agent (Former Employee) –  Waterford14 October 2018
Having worked in Eishtec i got great training where computer skills and customer services was concerned. It was my first time working on the phones and i really enjoyed it. I was trained for 6 weeks in front line tec support that i enjoyed very much. I never minded going to work there.
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5.0
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Busy, Buzzy, sometimes not for the faint-hearted.
Operational Team Leader (Former Employee) –  Wexford9 October 2018
I loved my job here as Team Leader. Yes the ups and downs were many and varied, as well as mopping up the many meltdowns, my job included motivating and managing teams of up to 20 agents in a call centre environment. There was never a dull moment incentives for agents and the camaraderie was second to none.
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1.0
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Awful place to work,
Customer Service (Former Employee) –  Waterford29 September 2018
Awful place to work Managment don’t care, if you want your mental health to be in a good position don’t stay at Eishtec. Training is very poor and doesn’t prepare you for the live floor, getting time off may as well be non existent
Pros
Liquidated lunch pay
Cons
Long hours Managment not helpful
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2.0
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not for me
Agent (Former Employee) –  Clonmel, County Tipperary20 September 2018
did not enjoy working for the time i was there the money is not the best for the amount that you have to put up with and if your team leader dose not like you you will know about it
Pros
none
Cons
poor wage and hours
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1.0
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The worst job anybody could ever wish for.
Technical Support (Former Employee) –  Waterford29 August 2018
If you savour your mental health over minimum wage and being treated like cancer, do yourself a favour. Don't go near this place. I'd rather be scrubbing horrible toilets in a mental institute with a toothbrush for 5 euro a day then ever go back here. As for the 'managers', sweet jesus.
Pros
Em, nothing.
Cons
I don't have all day.
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