These reviews aren't joking, i wish i had of believed them. No breaks in between calls and its normally call after call. Management are ridiculous, half the time they give out when you ask for help on difficult calls. Management are quick to pull u up on everything u do wrong,will give u disciplinary meetings to tell u how bad you are its like they love to belittle you, but when u ask for help, they wont do anything for you. You can get abuse on the phone and will get given out to if u dont "pitch" or try sell your already angry customer more products. Team briefs and one and ones are rare and are usually canceled minutes before one is due. This is not for those who suffer from depression, TRUST ME. Staff moral is a no go and days off are difficult to get. Part time staff always have to work weekends and you dont get one off. You get 10 minutes of "personal break" which is 10 minutes out of your 8/10/12 hour shift, for u to go to the bathroom.... Its really not worth it. BELIEVE THE REVIEWS!!