Eishtec Employee Reviews
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Work colleagues themselves are very helpful and friendly. Good commission can be made if you play your clients right. There is always availability to work extra hours if you’re stuck for cash. The downside to working here is as follows: everything is timed I.e. 15 seconds between phone calls, amount of time you put a customer on hold, lunch is 15/30 minutes exactly and your personal time is 10 minutes. This makes it very hard to relax/enjoy food on your lunch and impossible to each your lunch fully if you buy from on site canteen. The customers are for the most part reasonable human beings but serving a company who has over 30 million customers means you will be treated very poorly numerous times a day which gets very unpleasant quickly.
On site canteen, friendly staff, commission
You have a 10 minutes per shift to use the toilet and if you are over you have someone on your back, you have to do notes on the call to keep your after call work times down or you have someone on your back if it is more than a few seconds, the stats are unrealistic
I was promised many things after 2 weeks of training and still after 2 months they have not been delivered. You will be thrown into phonecalls with little support.Constantly experienced system issues with little help and was told to take phonecalls anyway while it was unbearable to work with.Customers are rude and you are expected to deal with their complaints & complex issues & repeat issues even as a a minimum wage new hire. Mgt are obsessed with statistics, how many calls you take, time taken between calls etc. The micromanagement is insane and toxic.
As a student that had no regular source of income, eishtec seemed like a god send at the time. I look back on my interview and training through rose tinted glasses as it’s all down hill as soon as you leave the classroom. They really draw you in with the bonding activities and games you play in training but in reality they don’t provide you with any proper knowledge of the role you are taking on. They will show you how to log in to a computer and that’s about it. Once you start on calls they just throw you into the deep end. Call after call after call. Abusive and rude customers who complain about a very poor service and the agents take the world of abuse over things they have no control over. The only thing keeping me here is the fact that I have rent and college to pay for. Management don’t seem to care for anyone but themselves but to be fair my TL is very caring, understanding and helpful, I can’t say the same for the rest of them. The pay really isn’t good enough for what you deal with and god forbid you fall a bit short on your stats because you won’t hear the end of it. I have been threatened with a disciplinary meeting over absences due to a long term illness which really sums up this company. Steer clear if at all possible, this place will rob you of your soul and happiness. I used to be a very happy person but now I feel sick before work everyday and my mental health is declining sharply. Please avoid eishtec if you really can.
The people you meet in training
Wages aren’t worth it, mental health will deteriorate, inadequate training, Abusive customers
Clearly the good reviews here are written by management. Avoid this company at all costs. Your mental health will suffer, your physical health will suffer. Pay is terrible. If you leave before 6 months, they charge you for the training so you walk out the door with nothing as another way they like to belittle people who work for them. Management is terrible. The whole place should be investigated for how employees are treated.
Nothing at all
Rude Management, Rude Customers, Bad Pay, Bad Hours, Filthy Work Areas.
Training is made nice and handy and friendly to try and get you to curry favour with the company. They talk of opportunities, how nice conversations with customers can be, how you can make commission, etc. Then you get to the real work where you realise you weren't trained properly, the product sucks so customers are never happy, commission is a few euro for referring a customer for an upgrade (commission rates are regularly decreasing as company wants to do away with them eventually). Within a week of starting work on the live floor, you start having your team leader and management banging on about number of calls taken, how long you take to write up a report between calls, how customers reviewed you. They don't have the authority to do anything about you not hitting targets but they get great satisfaction letting you know they're unhappy about them. They operate their sites in line with the same standards in their Indian sites. Clearly a fantastic way to run a company, the marvelous labour laws of the great nation of India being the envy of the rest of the world.
They'll hire you when nowhere else will.
Too much to list.
Typically call centres are not the greatest environment with customers constantly giving out. Although that is the reason you're there. I personally think management need a serious look at, and some agents shouldn't be the standard that the company is looking for. If you are just out of school it's a great place to start, as you will gain experience. The pay is very poor for what you deal with, although it is an entry level job, it is expected. Give it a try, it may be what you're looking for. Pros - Quite an easy position. - It will give you experience. Cons - Management are in no regard competent, nor qualified to hold that position. -No real chance at career progression.
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Scam company. When I started we were promised we'd never work weekends. That was a lie. Then we were told we'd only work one Saturday out of three. Lie again. Then we were promised we wouldn't work Sundays. Lie. It gets worse. They told us to sign up for preferential shift so you can remain only 8 am to 4:30 five days a week. That was a scam. Turns out it's actually 12 to 9 pm. Don't work here if you consider yourself mentally healthy
Fast paced environment. Pretty much no structure to the job. All they want is people sitting in chairs taking calls. Unrealistic targets to hit. Next to no chance of progression unless you are part of the 'click'. Very difficult to get holidays. Fast turn around of employees which is not surprising. No chance of any pay rises. Only good side is the wages are on time every 2 weeks.
After many years of dedication to this company,working ridiculous shift rotations for a pay less then a new comer to tec I was finally given an opportunity to work hours that suited me, my life & offered a higher wage. I have now left this company because they decided "actually no go back to the bottom & no your not getting that higher wage as promised" If you value yourself,your mental health & self esteem I would highly recommend to avoid this workplace now going under a different name. They have a HUGE turn over of staff & it's very clear why!
If there was a Zero star option I would have picked it. Pay is awful, "team leaders" are awful and don't give support or help. Training does not prepare for the job WHATSOEVER. Treated very disrespectfully from managers. anybody thinking of working here stay clear, the rumours are very true, this place will make you suicidal. Money isn't worth the hardship from them.
I've worked in eishtec twice both service and technical support its the most stressful job I've ever experienced I have been reduced to tears I've gone home in tears not only because of the types of phone calls I received on a daily basis people screaming and shouting at you about things that are completely beyond your control some of the staff are okay alot of the staff are up on a hierarchy horse and think because they have shire status than you they can speak to you like your stupid I ended up leaving as I had an anxiety attack on the live floor and only 1 person actually asked was I okay a normal staff member not higher than me stay clear of this place it's horrible
Only marginally better than unemployment. Pointless training, long hours and hard work. Management is basically useless. Avoid at all costs. Incredibly negative atmosphere, you’re basically not allowed be sick, and it is very difficult get time off
It’ll make you depressed
Working with some great people , group activities outside of work we’re great. Campaign I was on was relatively fine however more training would be needed as you have to work your way around the systems yourself, high volume of calls at periods however stats still don’t change which is not fair at all , they could do with increasing the wage rate for the amount of work you do, no incentive for growth within the company which really isn’t fair.
I don't believe I was suited to it but the work environment can be a bit too much. There is a lot to learn and you have to try remember it all and apply it in a very stressful fast paced environment with short breaks. Also, I only got 10-12 minutes of a personal break and going to the bathroom counted as a personal break, so I had to sacrifice my basic needs as a human in order not to get in trouble.