Electronic Arts
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Electronic Arts Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative2 reviews
Location
Ireland2 reviews
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Found 2 reviews matching the search
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3.0
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I worked at EA Galway from 2012 to 2013 supporting an online game. Once the game (Star Wars: The Old Republic) was established, many agents were moved to support other games.

I would compare the work to that of a call center; answering queries about account information, technical or in-game issues. It was a fine job and paid the bills. In the early days the hours were unsociable, but it did improve toward the end of my tenure there.


I left as I felt that there were no opportunities for career advancement in order to expand my own skill set. Once I realized that I did not want to be doing the same thing every day, and the commute via public transport as I wasn't able to drive; I decided to leave.


The perks were great (free games ever year), but I found that the management (while I was there) were not very open with the agents as to immediate plans and information which I (we, the agents) had to discover for ourselves.
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4.0
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In electronic arts it was difficult to work as a customer service specialist. The work life balance is difficult to get use to as there is no steady rotation in the office.
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