Fidelity International

Fidelity International Employee Review

Worst Job Experience

Customer Service Representative (Former Employee) - Dublin - 19 February 2021

I had worked previously in Fidelity International in the client services department for a year.The job is highly stressful and is essentially just a call centre job in that you are expected to take a high volume of calls with barely any breaks in between. There are unreasonable expectations in this company with no room for errors. You are constantly monitored and there is a lack of support from those in higher positions.The workload is quite substantial. There is a lack of morale in the work place. For the level of workload the pay is not good at all, I found that I would never receive a fixed exact amount each month, and could not reach out to anyone as to why I was being underpaid.They make it seem that you can progress in your role to a higher position. But this is not the case, you will always end up working in this department and cannot move to another one in the company. Unfriendly, unsupportive, unsympathetic, management.

Pros

Health insurance, other benefit packages

Cons

Stressful role with no real progression opportunities

Ratings by category

3.0 out of 5 stars for Work/Life Balance

1.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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Technical Specialist (Current Employee) - Dublin, County Dublin - 8 July 2022

Overall great company to work for. Nice people around, and company focusing on employee from different aspects. Company needs to look holistically on growth of individuals

Cons

Long hours, few management line not great. People working in silos

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Client services associate (Current Employee) - Dublin, County Dublin - 25 May 2022

Good place to work but it can be quiet stressful. The managers there are amazing. They have fairly good progression opportunities but the post difference isn’t great.

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I do not recommend this place at all

Client associate (Former Employee) - Dublin - 21 October 2020

Managers expect you to be on call 24/7 this place puts way too much pressure on workers and don’t appreciate your work .Clients can be very abusive I found myself exhausted at the end of each Monday which wasn’t normal