Fidelity International Employee Reviews in Dublin, County Dublin
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Found 9 reviews matching the searchSee all 137 reviews
New Management, more diverse
Technical Specialist (Current Employee) - Dublin, County Dublin - 8 July 2022
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The most useful review selected by IndeedOverall great company to work for. Nice people around, and company focusing on employee from different aspects. Company needs to look holistically on growth of individuals
Cons
Long hours, few management line not great. People working in silos
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Productive
Client services associate (Current Employee) - Dublin, County Dublin - 25 May 2022
Good place to work but it can be quiet stressful. The managers there are amazing. They have fairly good progression opportunities but the post difference isn’t great.
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Insights into Fidelity International
Areas for improvement
- Feeling of personal appreciation
- Energising work tasks
- Supportive environment
Worst Job Experience
Customer Service Representative (Former Employee) - Dublin - 19 February 2021
I had worked previously in Fidelity International in the client services department for a year. The job is highly stressful and is essentially just a call centre job in that you are expected to take a high volume of calls with barely any breaks in between. There are unreasonable expectations in this company with no room for errors. You are constantly monitored and there is a lack of support from those in higher positions. The workload is quite substantial. There is a lack of morale in the work place. For the level of workload the pay is not good at all, I found that I would never receive a fixed exact amount each month, and could not reach out to anyone as to why I was being underpaid. They make it seem that you can progress in your role to a higher position. But this is not the case, you will always end up working in this department and cannot move to another one in the company. Unfriendly, unsupportive, unsympathetic, management.
Pros
Health insurance, other benefit packages
Cons
Stressful role with no real progression opportunities
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I do not recommend this place at all
Client associate (Former Employee) - Dublin - 21 October 2020
Managers expect you to be on call 24/7 this place puts way too much pressure on workers and don’t appreciate your work .Clients can be very abusive I found myself exhausted at the end of each Monday which wasn’t normal
Pros
Nothing
Cons
Management and too much pressure
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Productive Workplace
Company Secretary (Former Employee) - City Centre Dublin, County Dublin - 4 April 2020
Great opportunity for learning, all staff very approachable, the company supports education and voluntary work, great opportunities for career progression.
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Brilliant company
Liaison to Financial Advisors (Current Employee) - Dublin - 22 November 2019
Fidelity is an amazing company , the reason for leaving is, I am no longer interested in the customer service front line job description. They have excellent opportunities for advancement if you are willing to do the ground work. As I have extensive experience is banking, the role was not for me.
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good place to work as its a good company....
Financial Associate (Current Employee) - Dublin - 8 October 2019
very business structured if you like organised office life
depends if you are in the call center part of the business on your day to day life
not a lot of freedom throughout the day constantly on calls if in call center
decent pay and good vhi package
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Toxic Management
Project Manager (Former Employee) - Dublin - 4 October 2019
The worst company Ive ever had to work for. There appears to be a little group of management running the entire Dublin outfit, changing teams and firing management / staff based on personal opinions, counter productive for the company.
Absolutely toxic envoiroment as a result, no training or support from management, sink or swim type of place.
No clear vision or direction. Very high turnover of staff will give you a good indication of how bad this place is.
Avoid.
Pros
Location
Cons
Management, staff turnover, lack of support/training
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Very relaxed environment
Financial Reporting Assistant Manager (Current Employee) - Dublin - 28 August 2019
Good work life balamce. Working from home and 9 to 5 working hours. Very relaxed culture and employees are empowered and trusted. No much progression or career development.
Pros
Free coffee, fruits
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Ratings by category
3.9 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture
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