The hours you get will depend more on how you work, your availability and interest, not on how nice your manager is. Of course as in any other business it also depends on budget hours. Keep the hard work and you'll see rewards, I went from an 8h contrat to full time while having a not great manager...
What advice would you give the CEO of Flying Tiger Copenhagen about how to improve it?
Learn the business, it is different to phones, staff morale company wide has greatly decreased
You are always expected to keep moving and can never stop for a moment, someone is always watching