FORWARD EMPHASIS INTERNATIONAL Employee Reviews

No real internal carer prospects.Basic minimum wage salary.High staff turnover.Ideal for a starter role for young people who are unsure of what they want to do or are just out of school.

Pros

Canteen.

Cons

Salary. No internal career prospects.

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Educational friendly helpful

Customer Service Agent (Current Employee) - Donegal, County Donegal - 13 July 2022

Learned so much since I have started and learning everyday and the team work is the best I have ever worked with. Anything I need help with someone is there straight away.

Cons

Normal working hours

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Insights into FORWARD EMPHASIS INTERNATIONAL

Based on 4 survey responses

What people like

Inclusive work environment
Feeling of personal appreciation

Areas for improvement

Energising work tasks
Overall satisfaction
General feeling of work happiness

Minimum Wage

Customer Service Representative (Current Employee) - Donegal, County Donegal - 22 December 2021

Minimum Wage - little training given to commence the job.No career progression - opportunities not givenNo help for staff to deal with difficult customersCant book annual leave

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Great place to work

Claims Handler (Former Employee) - Malin Co Donegal - 18 May 2020

I spent 6 years at Forward Emphasis. Great atmosphere and great place to be. The management were great very approachable. Good opportunities for progression

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Management where approachable and easy to work with. Dont expect any promised pay rises, they dont happen.

Call handler (Former Employee) - Malin Head - 26 January 2020

Worked here for several years with promises of progression and and pay scaling. Doesn't and never happens. Staff turn around is amazing, considering it is in such a remote area.

Pros

Beautiful part of the world

Cons

Remote part of the world

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Ok place to work

Telephone Operator (Former Employee) - Letterkenny, County Donegal - 15 January 2019

can be very monotenous with little training given. Saying that I worked for this company over 10 years ago and things may well have changed since then.

Pros

Good staff

Cons

poor training

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Productive place to work and to improve your skills

Insurance Broker (Former Employee) - Ireland - 11 October 2018

I enjoyed working here with a team and having the opportunities to try different roles within the company and engaging with people over the phone. I enjoyed helping customers with information they needed and being as helpful as I can.

Pros

Staff/team nights

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Good place to work

Inbound and Outbound Call Services (Former Employee) - Malin, County Donegal - 10 October 2018

Forward Emphasis International is a good place to work. The typical day is land to work, sign in, log into computer, start making phone calls and enter information into database that was collected from customer. The culture was easy going.

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If all else fails

Customer Service Advisor/Sales Agent (Former Employee) - Donegal - 31 May 2018

A who you're related to not what you know environment. Terrible pay, terrible commission and terrible holiday structure. No managerial structure or HR department.