Toxic and chaotic work environment
Don't work here, unless you're really desperate. When I was working in store, staff were being constantly threatened by head office to sell, sell, sell an embarrassing amount of 'extras' at the till. And the incentive to sell? Well, if you don't reach your targets, you will be disciplined. Simple as. The cherry on the cake, is that all members of staff in a store (bar the manager) receive minimum wage. No bonuses or raises for long term members of staff. Nothing. There was numerous times were I was left to manage the store I worked in, because head office couldn't source a manager. As a keyholder, I was left to manage a busy (and understaffed) store. I was doing payroll, rostering staff, opening/closing, auditing/stock-keeping, interviewing new staff. No bonus, no manager pay. Just minimum wage.
There is also a culture of bullying in stores, there are some very nasty managers whose behaviour is ignored in large part by head office. The bullying amongst managers can range from verbal abuse, to cutting your hours and giving them to his/her favourite member of staff. Whatsapp groups created by managers to mock their own members of staff too, it's vile.
Honestly, my mental health improved the day I left this toxic work environment and I haven't looked back since. I'm sure there are some nice managers and stores left in the company, but how head office facilitates such a toxic workplace and damaging culture is really beyond me.
Untrained managers, low pay, depressing environment