My daily routine involved taking calls, emails and IM's from end users regarding their IT issues and logging them to our Incident Management Suite LANDesk. From there i would respond and help resolve incidents where possible and then escalate calls where it was not possible. The management and co-workers, although very busy and often tough on you, were very helpful and friendly. There was never a fear of asking questions, no matter how stupid it may seem. The hardest part of my job was trying to priorities the overwhelming number of calls that we dealt with during the day. Recognizing which calls were more important than others and finding a way to deal them. I had numerous enjoyable parts of my job, including resolving a tough call and hearing the end users elated response and receiving thanks for them. Also when you have built up a rapport with end users and the ask for you because they trust you.
no breaks some days. difficult to advance.