HP Employee Review
Ambiente bueno, internacional y professional
• Answer contacts promptly and professionally • Log/Validate all contacts Call Handling Database • Resolve customer problems using the relevant tools and systems • Manage end to end all calls logged, providing regular updates to customers on call status • Invoke Escalation Procedures within defined time frames • Work to achieve individual and team goals • To comply/complete desk specific or ad-hoc request/tasks Mentor new hires. • Ensure Quality standards are adhered to in regards to both Cases & Calls. • Live documentation validation • Protect confidential and sensitive information and materials • Observe strict compliance to licensing, copyright and trademark legislation • Accomplish other duties as required • Pro-actively seek support from escalation team via. • Escalate tickets to escalation team for validation and further escalation. • Monitor ticket queues and handle tickets appropriately • Provide support to multiple desks
Ratings by category
The most enjoyable part of the job is seeing the delight when I deliver a piece of new functionality. The hardest part of the job is having to deliver something on a stretch goal. The workplace culture is an open door policy so anyone can talk to anyone and put an idea to senior management.