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HP Employee Reviews for IT Support Analyst

Job Title
IT Support Analyst1 review
Location
Ireland1 review
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4.0
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Job Culture
Ambiente bueno, internacional y professional
• Answer contacts promptly and professionally
• Log/Validate all contacts Call Handling Database

• Resolve customer problems using the relevant tools and systems

• Manage end to end all calls logged, providing regular updates to customers

on call status

• Invoke Escalation Procedures within defined time frames

• Work to achieve individual and team goals

• To comply/complete desk specific or ad-hoc request/tasks Mentor new

hires.

• Ensure Quality standards are adhered to in regards to both Cases & Calls.

• Live documentation validation

• Protect confidential and sensitive information and materials

• Observe strict compliance to licensing, copyright and trademark legislation

• Accomplish other duties as required

• Pro-actively seek support from escalation team via.

• Escalate tickets to escalation team for validation and further escalation.

• Monitor ticket queues and handle tickets appropriately

• Provide support to multiple desks
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