As a customer service agent I learned how to meet and exceed the expectations of every client.
I have assisted all types of customers in all types of settings. Helping in quick solutions within the company procedures.
I had good results working within a team work environment and working under pressure, always reaching all the goals that were given to me.
Great knowledge on Operating Systems, Office applications, Antivirus, Encryption Software Protection.
Flexible, pro-active approach, hardworking, excellent communication and customer service skills, logical problem solving, ability to prioritize and handle multiple issues, responsible and motivated to learn and develop my career by taking new responsibilities and challenges, management skills, understanding of complex business problems and requirements, appreciation of the benefits of software support and maintenance disciplines and processes, based on the ITIL model, customer oriented, working focused in improving user experience and the service levels.
The company decided to scale back all it's Irish operations and relocate it to US sites - so, from a job security perspective it wasn't great. However, they did incentivize staff to stay on which was great. Peeps were lovely - just a pity no work!
A day in HP was a fair day work wise. Always knew in advance what was expected of you so you got on with work and management left you alone. Daily scrum meetings kept everybody in loop and any priority work was sorted out then. Highly recommend HP as a place to work