Halfords
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Halfords Employee Review

Good place to work if you dont get stressed easily

3.0
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15 September 2018
Unrealistic targets compared to workload, manpower and time of year.

Arrogant and idiotic customer service (treats front line staff like idiots). Rewards aggressive and ignorant customers with free products and services while blaming staff who are just doing their job and following consumer rights and warrenty guidelines.


Thrash your bike, leave outside all winter, can't use gears or got one puncture in 3 months just call customer service they'll give you a new bike.


This kills staff confidence and moral. It results in staff constantly on edge, doubting themselves/training and having to defend themselves.


Understand wanting to keep up a good company reputation but in fact this does more harm then good at the expense of staff.
Ratings by category
4.0
Work/Life Balance
4.0
Salary/Benefits
4.0
Job Security/Advancement
3.0
Management
3.0
Culture
Pros
Halfords family (in our store)
Cons
Customer service will hang you to save themselves
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4.0
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15 January 2016
Same role
Bike Mechanic (Former Employee) - Dublin, D
Halford's is a great place to work as you develop experience in all areas dealing with customers and sorting shelves and stock.
I would recommend it to anyone to work here as its a great place to gain skills .
Pros
great discounts on bikes and other materials .
Cons
hard working sometimes coming into different seasons like Christmas is very busy.
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5.0
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15 February 2020
Working for Halfords, I learned so much! There were so many opportunities to advance if your interested. 1 out of 10 managers are interested but if you get that 1, itll be the best experience of your life! It's the kind of experience that it is what you make it!
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1.0
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20 December 2019
Sales Advisor (Former Employee) - Cork
They’ll run you ragged for v poor pay. No bonuses but promised them. Xmas is horrible working here.
Customers are mostly ok but Xmas brings out the worst in them
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