I worked here for under a year. It defiantly was not the worst place to work and had a respectable salary for the job I was doing. Management was fairly shocking and there was next to no 'professional' conduct, in terms of there was no set way to fold clothes, often chaotic with who was on which area and entitled lazy 'senior' staff. The work atmosphere was enjoyable and was pretty typical of any retail department store. Management defiantly do not treat the shop as a 'luxury' store, so it is understandable why staff do the same. The hardest part of the job was not being able to stick to your section as other workers were often not pulling their weight. I most enjoyed being able to use the tills nearly as soon as I joined and we were also trained in how to refund early on. It was common to have no mangers on the floor which proved difficult when wanting to cancel a transactions as only the managers had the authorisation to do so.
The store has gone down so badly no staff for other concessions You’ve to work for other brand when your obligated to work for your counter the customers don’t understand that you work for w certain brand they expect you to know product knowledge on absolutely everything they where desperate when it comes to serving customers I’ve dealt with so many customers complaints as opposed to a satisfactory shopping experience the store has gone to the dogs
Very bad company to work for, poor management & no opportunities to progress at ALL they don't even train you in properly!! & if an incident happens they avoid the situation poor health & safety and a bit of an attitude of managers, so rude.. Don't even think about working here hard to get to commute wise.. And don't waste your time my advice is.. Stay away from working here!!!!
I worked in a concession where I had to listen to my concession manager and also a House of Fraser manager where I was told different things. The management was not helpful and often put sales staff under alot of pressure by being understaffed New staff were never trained properly Very hot on the sales floor and was told the air con was controlled by the UK. Customers had fainted due to heat
When it is busy you would have to be on your feet at all times. Strict on security but they are friendly as well. When things went missing in the lockers you could ask people in the office to see if it was move or change places. Management are quite nice and are willing to help and also other support staff are there to help.
I would suggest working here only as a jumping off point to kick start a VM career elsewhere as the pay is horrendous (far below industry standard) and there are no opportunities for development or promotion. There are also management issues, namely their lack of understanding/dismissal of what a VM is. As far as I could ascertain this was a Dundrum specific problem and so not a reflection on the company as a whole. This is evident in the huge turnover of VM staff (100% in the last year). Otherwise, I found the people were fantastic and the work very enjoyable. Merchandising and window dressing are increasing guideline heavy so this wouldn't be the most creative role but good insight in to reinforcing brand identities and a unified corporate image. The variety of product would give a rookie great training across numerous departments but be prepared to be expected to give far more than you will get out of it.
Set up for the day of business putting out stock merchandising My time as a Counter Manager i learned the importance to communicate with all members of staff and make sure that what is been said is understood by all parties. I enjoyed working with my co-workers as we worked well together as we worked as a team reaching the same goal and that was to reach our targerts The hardest part of the day was that it could be quiet and can make the day feel very long Having a chat with customers and having regular customers coming to your counter and saying hello to you
Dealing with a difficult customer,by been polite. leaning more about products sales management,i was able to manage product each day. team work ,was nice there was no hardest part for me, each day each moment was really very nice
Too many managers in senior level contradicting themselves on a daily basis. One will come and demand that something is done on the shop floor and then an hour later another one will come and demand that what you have done gets changed. They are lazy. In my time there I had 3 floor walks by the store manager. This should have been done if not daily then at least 2-3 times per week I had 3 in one and a half years. They are bully's and at senior level are all close friends which serves them well when people do bring cases of unfair treatment etc against them as they do their own internal investigation and the outcome is never in the favour of the person complaining
good name on your cv
no support. inadequate training and very unfair policy regarding store approvals