Management was a joke at the property I worked at. The manager was more concerned with being friends with his Front Desk Agents and promoting his friend’s wife who also worked at the hotel. Everything felt very “clique-y” and unprofessional.
There was no official training. They throw you into the job immediately and hope it works. They were severely understaffed and yet management left at the same time every single day. Guests would even say they felt the Front Desk was required to do too many things. Some nights it would be one agent running the desk, bar, kitchen, bakery and maintenance.
No time for breaks, poor management, too many jobs shoved into one title, pay is poor for what they expect out of you