The park hyatt makes lots of promises to its employees that it cannot fulfill. When I was hired, I was told I would have an orientation and get a tour of the hotel. That never happened. One manager says to do one thing and while another says to do something totally different. The biggest issue is the lack of management whatsoever. Horrible communication between all departments and all levels of management. On a typical work day, there were on average 2 managers to cover 45+ working employees in 5 different departments on each shift. I worked in two different departments, and I never had a manager that checked on me, asked how things were doing, or to check to make sure the job was getting done. No one is held accountable, and management gets treated like gods while the employees have to figure out what to do on their own because there is no training whatsoever. I would have customers complain to me that there were no managers around to give refunds or to talk about service issues. Guests were not happy here. I was a tipped employee and my Director of Operations told us we couldn't have a tip jar.... even though our other managers did not care whether we had a tip jar or not. When one manager tell us to do one thing, and 5 other managers tell us to do 5 other things, it makes working at the Hyatt very difficult. The worst part is when guests saw the horrible management practices and complained to us about it.
Free lunch. Uniform cleaning, unlimited access to beverages/coffee
short breaks, horrible management, low pay, low tips