Hyatt has been such a great hotel company to work for. My management team and especially General Manager has always been involved with our agents journey here and always making sure that the quality of our customer service is flawless. This place has been like family and the top management always have shown their love and care for everyone who works there. Never be afraid to be who you are and the growth that HYATT will provide for as a person and also in your career.
As of the night auditors on duty I would come in and see what happened during the previous shifts, how many check-ins were left, complete paperwork, and carry out the rest of the duties. This was certainly the biggest property I have worked for so I learned how the operations were ran at a property of that size. However, the property was so big it was hard to get to know people and a lot of the departments were as it seemed less important than others. The most enjoyable part was working with another agent.
Overall depending on your position you can like or even grown in this place, unfortunately all is about politics or bureaucracy in this place, benefits are amazing and health benefits are not the best but they are not the worst as well. Hospitality is a really hard work, there is great benefits to it but you have to put up a lot from the guest and managers.
Free lunches, discounts in other hotels and more...
I only gave the overall rating 5 stars because I love Hyatt. I worked for Hyatt Bethesda as a Bellman for almost two years and LOVED it...until it became franchised by Highgate Hotels. The money was GREAT i will say that. Being a Bellman is awesome. I will encourage anyone to work for Hyatt that is corporately owned because it was the best company to work for. However i strongly recommend to NEVER work for Hyatt Bethesda or any franchised Hyatt. Hyatt Bethesda being operated by Highgate Hotels was the worst day of my life. They rennovated the property and lied to cusotmers for months about even having a rennovation until they got so many astounding complaints. They treat their employees like trash and the customers even worst. The management is TERRIBLE and Hyatt Bethesda and Highgate are VERY greedy and only care about the customers credit card being approved and that is it. As an employee i say this because the customers at Hyatt Bethesda are such great lovely people and they became family and treat the employees so nicely which is rare so it was an awful feeling knowing the people know that they are being taken advantage of. I loved my job and took great pride in it and was even written up and eventually fired because i went "too above and beyond" for a guest. It was a nightmare working at that location while being operated by Highgate Hotels because literally everyday they flex their muscle to make you feel like you will be fired and given day. But again Hyatt corporately is the best hotel chain to possibly work for and i was sad they day it became franchised. I highly recommend - more...
Terrible Terrible Terrible Management / Very Uncomfortable Work Enviroment
The Hyatt promotes a good work culture which is nice in the beginning. The longer you work there, the more you start to see flaws with the company and how they only promote those that are in good with management.
Dealing with customers on a daily basis is exhausting and rarely rewarding as you get little to no thanks for the hard work that you do behind the scenes (again, unless you are popular or have connections to management)
There are opportunities for cross-training which can be hard to do if the hotel is short staffed or busy.
A typical day at Grand Hyatt Bethesda would be setting up for a function. Setting up tables, which include table pads, linen, silverware, wine and water glasses. butter plates. Pre setting salads.
What I have learned from working at Grand Hyatt Bethesda is that it's imperative to take really good care of each guest because they are potential guests of the hotel in the future. The guests are the voice of the hotel. Management is an excellent team. My co-workers are honest caring helpful people to work with. The hardest part of the job is when we don't have the product the guest request. The most enjoyable part of the job is taking care of the guests.
A typical day at the hyatt would be checking guest in or out of the hotel while maintaining eye contact and good body posture as well as keeping a smile. Ive learned a lot from working at hyatt they taught me the true meaning of customer service.Out Management staff could of been better. I felt as though they wouldn't go out there way for there employees to insure they were comfortable.I loved my some of my coworkers and others were difficult to work with.The hardest part of my job was when you had to walk someone from the hotel knowing that we were 100% occupancy.The most enjoyable part of my job is when I could really get to know the guest.