Hyatt Employee Reviews in Raleigh, NC
Raleigh, NC24 reviews
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fast paced, lots of physical labor, decent pay. staff and housekeeping manager is nice and helpful. however Manager woman of location is very rude and more concerned with her look than anything.
50% off food and rooms.
30min lunch & half staff speak no english
The environment of a hotel is very fast pace, biggest part of our job is communicating. With guest, between departments, on phones, always having to explain everything with a smile. I articulate myself very well my mother was an English major, but for those who have a hard time with split decisions, on the spot questions, and everything in between, this job becomes quite difficult. Also a true testament to your abilities as to multitask between being a bartender, running the front desk, phone operator, housekeeper, and nightly kitchen aide.
Lifetime friends, never a bored moment
No real downtime, even when you try to take a lunch people always seem to find you
I enjoyed my time at the Hyatt. I learned about hotel upkeep, and participated in an entire hotel remodel. The management was great, we just had a lot of turnover. The hardest part of the job was the walking, and the most enjoyable part was the workplace.
Turnover amongst employees.
I Would just like to thank the management at Hyatt North Raleigh Midtown for the opportunity. They worked really well with me during my training period and inspired me to be a leader.
You deal with guests on a daily basis. Some are not always happy either, but you have to remain nice and put on your happy face. I learned that if you are sincerely nice to guests and make their needs the up most importance than there are not many issues at all. You need to be sympathetic to the guests and do everything you can to make their stay the best experience they will have.
I make sure all the guest are happy with every meal they eat. I love what I do at my job. I learn something new almost everyday like making sure I write dates on the items I open; for example, milk jugs, cheeses, yogurt and fruit bowls. I have amazing co workers who are very helpful, but the hardest part of my job is that certain co workers will talk down on me to make me think I am not doing a good job. The most enjoyable part of the job is laughing with my A.M. shift co-workers.
I'm able to talk to my managers opnely
The pay is not all that great for me.
Great place to work, I learned so much working here and being blessed to be able to say I grew my career here. WONDERFUL STAFF,
This is my family away from family. A typical workday for me varies, no day is the same. In the hospitality industry you're going to become a jack of all trades, and wearing many hats. You may have to assist different departments due to numerous things: i.e. call offs, not enough people scheduled, or just extremely busy day. With this being said no day is the same. That's what I like most about my job, you can really get to complacent to where you become bored of the same routine. I've learned during my career the consolidated and unconsolidated laws of the hospitality industry. This has given me the ability to see the hotel as a whole. Whereas I use to know only operations. Being apart of the sales team, I work directly with the GM, and our Regional Sales team. I'd say budgeting, and forecasting the hotels number can be tricky, as pace and compression don't always play in your favor week over week. I can't really think of something that is particularly hard, every job has obstacles, so there isn't really a "hard part". If I have to absolutely choose, it would have to be, not being able to satisfy every guest that walks into our establishment. I enjoy my job, love meeting new people, and seeing our regular guest on a weekly basis. I love bringing new business in, and giving tours. I know Hyatt Place as a Brand, and I like representing it. Being able to create an unforgettable experience is amazing. When I'm able to create an experience and have the guest take a survey and remember our names, that means a lot. First impression is the lasting impression.
Owners treat you like family, as does management
no healthcare, no 401K
I learned a lot about customer service. That first impression is the most key factor. You want your guest to feel at ease, to be happy they chose the location they did. And of course, you want to see them become regulars. All of that can be achieved through customer service.
the place is great due to variety of coworkers... but management brings down the atmosphere ....
reduced lunches, friendly staff, etc
no advancement, or apppreciation