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Hyatt Employee Reviews for Customer Service Representative
Customer Service Representative127 reviews
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Hyatt Regency Calgary became an average place to work for unless key management likes you. Benefits are great and you can get promoted from within but your salary will be less competetive than outside. Stressful environment came from some top leaders who only cared about the hotel's finances and not the staff's wellbeing.
Great employee programs from corporate office
Programs executed by local leaders in careless way
The work may seem tedious, but at times the co-workers and the fun work atmosphere are the reasons why I continue to come to work everyday. The beloved friends and managers that accompany you and mentor you at this corporation are great people that motivate you to work harder everyday.
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During a typical work day at Hyatt, you'll answer countless phone calls and make countless more notes. You might require some assistance at some point. Fear not, your management and those closest to you are willing and expecting to answer any questions that you might have. Everyone is friendly and happy to help. Management is encouraging and often promotes competitiveness which leads to better call ratings and more fun activity days. These are the days to look forward to as a Hyatt employee! The incentives and rewards make a tough work week worth it.
Union hotel, high turnover rate with managers. Hotel rarely hires local people from Hawaii but transfers from mainland, no drug screening.
Be prepared to be overworked no matter what department you are in. Manager experience is low level with a high turnover rate. Majority of managers are flown in from the mainland. Why local people not wanting to be in management should be a red flag. All Departments are Union. Many employees have been working over 25 years and some departments are extremely juvenile despite adults working in the department. Loud and obnoxious.
The new director of sales &marketing is an arrogant woman who believes her title gives her the right to treat employees with no respect, this person has no profesional ethic at all, and makes any position miserable at sales dep. How Hyatt can keep such a disgusting employee like her? "If you are not a manager in this place, they treat you like garbage!!!
Management, salary, food. Etc. Etc, etc
Hyatt is a great company and it offers all of the tools necessary for people to succeed, however, it is what you make of it. If you work hard, and honor your job, the company will surely do the same for you. I worked with the company for 4 years and it changed my life for the better. I learned new skills, became a better communicator and adopted a professional and selfless demeanor.
When you first walk into Hyatt, you are made to believe that it's a fun environment that its "not a call center" but trust me. It is. They say "we care.for people so they can be their best." But that's only true if you're a a manager favorite. You will never promote unless a manager wants you to promote. Year raises could be .10 cents, could be $1.00. There used to be events and happy hours and taking time off the phones, but now you are almost chained yo to your desk. There are way better paying jobs. You can be terminated at any time for any reason they see fit. There is not job security. Their rules change depending on who you are. There is not an attendance policy but yet you can be termed for attendance, even if you are not abusing the lack of a so called policy. Even if it's an emergency out of your control. This place has gone down hill so bad. Honestly, its like a mean girls club in customer service. Supervisors and leads are bice to your face but real catty behind your back. If you go to work, stay to yourself and go home you are treated like you're so unsocial and do not like anyone, when really you just want to work and go home and leave work at work. If you're into drama and two faced women then by all means apply. Personally, there are better call centers with better pay.
Comp night's, occasional time off the phone, no weekends
Gossipy leaders, lack of growth opportunities, waiting 12 month's for free nights.
Poor management, a lot of gossiping, drama, not enough money, overworked, favoritism, if anything don't work for Hyatt house across from universal Studios Orlando they don't even have HR so if you're being treated unfairly unfortunately the same people who are mistreating you are the same people you're forced to talk to there are no other sources of help so therefore a lot of issues go unresolved