Bellman at Hyatt Bethesda
I only gave the overall rating 5 stars because I love Hyatt. I worked for Hyatt Bethesda as a Bellman for almost two years and LOVED it...until it became franchised by Highgate Hotels. The money was GREAT i will say that. Being a Bellman is awesome. I will encourage anyone to work for Hyatt that is corporately owned because it was the best company to work for. However i strongly recommend to NEVER work for Hyatt Bethesda or any franchised Hyatt. Hyatt Bethesda being operated by Highgate Hotels was the worst day of my life. They rennovated the property and lied to cusotmers for months about even having a rennovation until they got so many astounding complaints. They treat their employees like trash and the customers even worst. The management is TERRIBLE and Hyatt Bethesda and Highgate are VERY greedy and only care about the customers credit card being approved and that is it. As an employee i say this because the customers at Hyatt Bethesda are such great lovely people and they became family and treat the employees so nicely which is rare so it was an awful feeling knowing the people know that they are being taken advantage of. I loved my job and took great pride in it and was even written up and eventually fired because i went "too above and beyond" for a guest. It was a nightmare working at that location while being operated by Highgate Hotels because literally everyday they flex their muscle to make you feel like you will be fired and given day. But again Hyatt corporately is the best hotel chain to possibly work for and i was sad they day it became franchised. I highly recommend - more...
Terrible Terrible Terrible Management / Very Uncomfortable Work Enviroment