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Updated: 25 March 2020

IBM Employee Reviews for Technical Support Specialist

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4.0
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Good starting position for experience
Typical day in IBM

Providing End-to-End support for approx. 400 ends user over the phone or through email

Minor AD administration e.g. password reset, account unlock, changes to security groups

Supporting Lotus Notes

First level support for Outlook

First level support for Citrix environment and Full pc’s/laptops

Mail releases on request

Liaise with resolver groups for efficient and swift resolution on tickets

Write up information documents on possible working solutions that we have found and update the knowledge database where this information is stored

Provide instructions, on request, to user via email on issue where they can resolve themselves
Pros
Good entry level experience
Cons
Often overlooked depending on position
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2.0
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Service center
Worked for Manpower at IBM, the work was simple and straight forward. The working conditions where average and no real benefits. Colleagues where nice enough
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