IBM Employee Reviews for Technical Support Specialist
Technical Support Specialist2 reviews
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Typical day in IBM Providing End-to-End support for approx. 400 ends user over the phone or through email Minor AD administration e.g. password reset, account unlock, changes to security groups Supporting Lotus Notes First level support for Outlook First level support for Citrix environment and Full pc’s/laptops Mail releases on request Liaise with resolver groups for efficient and swift resolution on tickets Write up information documents on possible working solutions that we have found and update the knowledge database where this information is stored Provide instructions, on request, to user via email on issue where they can resolve themselves
Good entry level experience
Often overlooked depending on position
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