IBM
3.9 out of 5 stars.
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IBM Employee Reviews for Technical Support Specialist

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Typical day in IBM Providing End-to-End support for approx. 400 ends user over the phone or through email Minor AD administration e.g. password reset, account unlock, changes to security groups Supporting Lotus Notes First level support for Outlook First level support for Citrix environment and Full pc’s/laptops Mail releases on request Liaise with resolver groups for efficient and swift resolution on tickets Write up information documents on possible working solutions that we have found and update the knowledge database where this information is stored Provide instructions, on request, to user via email on issue where they can resolve themselves
Pros
Good entry level experience
Cons
Often overlooked depending on position
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Worked for Manpower at IBM, the work was simple and straight forward. The working conditions where average and no real benefits. Colleagues where nice enough
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  1. Technical Support Specialist