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Good starting position for experience
Service Desk Agent (Former Employee) –  IE29 July 2019
Typical day in IBM

Providing End-to-End support for approx. 400 ends user over the phone or through email
Minor AD administration e.g. password reset, account unlock, changes to security groups
Supporting Lotus Notes
First level support for Outlook
First level support for Citrix environment and Full pc’s/laptops
Mail releases on request
Liaise with resolver groups for efficient and swift resolution on tickets
Write up information documents on possible working solutions that we have found and update the knowledge database where this information is stored
Provide instructions, on request, to user via email on issue where they can resolve themselves
Pros
Good entry level experience
Cons
Often overlooked depending on position
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Stressful
Disputes Resolution Manager (Former Employee) –  IE6 November 2019
Very stressfull
IBM has more of a focus on meetings to discuss projects as opposed to discussing employee challanges

A regimental management regime.
I would not advise joining
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Environnement de travail agreable
SALES ACCOUNT EXECUTIVE (Current Employee) –  County Dublin2 November 2019
Environnement de travail agreable dans un entreprise leader. Possibilites d'evolution interessantes.
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Overall rating

3.9
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3.9Work/Life Balance
3.5Salary/Benefits
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