You are expected to make a large volume of calls throughout the day, which can become very repetitive, however, there is opportunities to progress within the company.

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Unrealistic demands

Quality Assurance Analyst (Current Employee) - Dublin, County Dublin - 6 December 2022

The pay is terrible. Bare minimum pay and very high workload. No bonus schemes, no incentives, no support. Management just want you to work like robots. It’s good for experience to get in and get out. But you meet some nice people.

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Insights into IDG Direct

Based on 4 survey responses

What people like

Feeling of personal appreciation

Areas for improvement

Time and location flexibility
Fair pay for job
Ability to learn new things

Horrible place

Telemarketer (Former Employee) - Millennium house - 8 November 2021

Management is horrible, team leaders were horrible they laughed while letting me go during my exit interview. Your expected to work mad hours for little money and then if there's a week or two where your leads are low your gone. HR are useless. Staff turnover is very high your working with new people every week and your expected to train in the new employees. I've since been asked by the TLs to come back and never again would I.

Pros

The team of other staff

Cons

Everything

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This place is the pits

Lead Generation Agent (Former Employee) - Dublin, County Dublin - 30 August 2021

I worked at IDG as more of a “filler job” while I looked for something better. Safe to say, this place is the pits. I made about 140 calls a day and I was lucky if I spoke to 1 or 2 people all day. It is a brain numbing job that sucked the soul out of me. I cried most weeks. Not to mention, the targets that the managers expect you to reach are completely insane. I was there for a very short time, and during my time there, I witness two people get fired because of they’re “bad” performance. I knew that if I didn’t get out fast, I’d be next to go. I could go on and on about how bad this job is. I often wondered how they got away with the stunts they pulled. At IDG, you are punished for being sick. I was sick with covid related issues for two days and I was docked almost €100 out of my wages. How is that legal? The management style is something I’ve never witnessed before. Your EVERY move is monitored as analysed. You will be required to use a platform where you log your status for everything you are doing. They will call you up on it if you are off calls more than a few minutes. It’s beyond micromanaging. My advice is to run for the hills before accepting an offer here!

Pros

Absolutely none

Cons

Low pay, low morale, horrible tasks.

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Cold calling pretending to be something else

Lead Generation Agent (Former Employee) - County Dublin - 8 November 2020

Essentially, this job is cold calling IT professionals around the world. You will sit calling people and asking questions about their IT projects to try to generate sales leads for external companies. You're annoying the caller, and you know it. Poor management, staff can move up to team leader quickly, but there's a high turnover of staff.

Pros

Good commission

Cons

Unsocial hours

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Terrible place to work!

Telemarketing Agent (Former Employee) - Dublin - 25 August 2020

I spent almost 12 months working for IDG Dublin. A mongst the many call centre roles I had over 20 this certainly ranks the worst. I'm fine working in a fast paced target driven environmen though if you were a top performer as I was with a few slack weeks they want you gone. No support from a dreadful HR unit. Would not recommend even for entry level or between jobs.

Pros

Decent and sociable mainly younger colleagues.

Cons

Bad and impersonal management. Teriible job security and little reward.

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Learned a lot for first time in office

Lead generation Agent (Former Employee) - City Centre Dublin, County Dublin - 11 May 2020

They need to care more about the people who make them their money. After probation is where you'll start having problems. Everyone is replaceable and you feel it

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not the best

Telemarketing Agent (Former Employee) - Dublin - 28 December 2019

Very intense monitoring. must get enough leads or you're job is in trouble. Christmas party, staff nights out, company social nights. team leaders ok

Pros

social benefits

Cons

lots of hang ups

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Not the best if your looking to progress

Business Development Agent (Former Employee) - Dublin - 27 November 2019

Basic telemarketing company. Lead generation for big IT companies making thousands on their follow up calls but couldn't even give commission anymore to the hamsters on front line sparking the lead interest. Good company if your young and want to make friends and enjoy social aspect of work.. on the other hand feels like your in primary school again at other stages.

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Challenging and Rewarding

Lead Generation Agent (Former Employee) - Wexford - 11 October 2019

I enjoyed my time with IDG as it was a good position Which gave me invaluable experience. I worked as Lead Generation agent and began on the US side hours were from 2-10. I got to call on behalf of branded clients eg Microsoft,HP etc and discuss their offerings with C-Level executives. Very rare to get the chance to speak the actual person day as it was mainly Gatekeepers and Voicemail. No one ever answers on the US side so the main requirement was to get your calls logged. BANT was generally used to qualify the contact. I then moved to the European team which was more professional, quality focused and I preferred the hours. Again I was contacting C-Level Management on behalf of top IT vendors and this was the best part of the role for me. I learned negotiation, generating quality leads and closing skills. There was regular training and catch ups with management etc.

Pros

IT Vendors you get to work for, Work from home with a good salary

Cons

Favoritism shown by TL’s, No regular review of KPI’s

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Toxic workplace with terrible management

Lead Generation Agent (Former Employee) - Dublin - 7 October 2019

As a lead generation agent you are cold calling IT professionals based in the US. Follow a very basic script and it is extremely easy with any effort put in. Management treats employees terribly, often blackmailing you to make you break rules in order to get extra leads to make them look good, putting your job security at risk. The general environment in the office is extremely toxic. Management have little to no idea on how to actually manage employees as they typically have little to no experience; they are all extremely unprofessional. Jokes on the floor between management can vary from sexist jokes to homophobic slurs/ jokes. Wouldn't recommend this job to anyone, no matter how resilient. Hours terrible, terrible pay, terrible management. Management will bother employees for even the smallest things such as going to get a coffee or even sometimes going to the toilet.

Pros

Free coffee

Cons

Bad hours. Toxic environment and management. Poor pay.

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Diversity

Customer service agent (Former Employee) - Republic of ireland - 1 October 2019

It's Diverse Great and friendly work environment Working on different campaigns Fast paste environment Target driven Ability to work as a team Professional over the phone and work floors

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Good place to start you office career.

employee (Current Employee) - Dublin - 2 September 2019

Good place to start you office career, job vacancies from internal 1st. Salary is not competitive. management is aiming to make changes and hopefully in time to make the different.

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Friendly, Team based, high energy atmosphere

Business Development Representative (Former Employee) - Dublin - 5 April 2019

A good step for learning about a wide range of IT services and products. There are many different markets and teams which makes the culture an enjoyable atmosphere. The team leaders are very friendly and approachable. The companies that IDG Direct work on behalf of are top tier companies including the likes of Microsoft, Oracle, IBM. You are expected to make a high volume of outbound cold calls at least 120+ per day. Overall the experience that I had while working with IDG Direct has been a positive experience which I would recommend to somebody who is wishing to start a career in the IT Industry.

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n/a

QUALITY ASSURANCE DEPUTY TEAM LEADER (Current Employee) - North Dublin, County Dublin - 2 April 2019

Quality leads run threw in house systems to look over quality of the leads lease with team leaders meeting with the team in the mornings dealing with queryed issues people that work here are amazing people deserve more that there given

Pros

n/a

Cons

n/a

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Typical day

Lead Generation Agent (Former Employee) - Dublin - 27 February 2018

A typical day at work: Look assigned campaign Look at the brief Get information about the campaign and the company start calling people Qualify leads

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Terrible Management, Good colleagues though

LEAD GENERATION AGENT (Current Employee) - Dublin - 12 September 2017

The job itself was easy enough if you had basic sales skills. The office had a very laid back atmosphere but was also very target driven. Operations was very poorly managed though.

Pros

Weekends off, good colleagues

Cons

Mostly everything else

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What I liked the most about this job

Business Development (Current Employee) - Dublin, IE - 8 June 2017

Amazing team leaders and colleagues, with great opportunity to further your career and move up.

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productive and well organised workplace

Business Development Executive (Current Employee) - Dublin - 4 April 2017

I enjoy working in IDG, great company to work for with many incentives to improve the workload. They also provide the retirement plan for anyone who has interest.

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great place to work

Lead Generation Agent (Current Employee) - Dublin - 15 February 2017

good benefits, friendly management. fresh fruit on Wednesday. staff from different backgrounds so learn a lot about different cultures. Managers very approachable and helpful

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Fun workplace.

Lead Agent (Current Employee) - Dublin - 13 February 2017

I learned to doing research on LinkedIn / Google for database. To make calls on Icall, put the correct filters. I learned how to make a call by introducing the company, the report ask the questions and the next project in the It department.

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