IDG Direct Employee Reviews for Customer Service Representative
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Customer Service Representative2 reviews
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Ireland2 reviews
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Diversity
Customer service agent (Former Employee) - Republic of ireland - 1 October 2019
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Great and friendly work environment
Working on different campaigns
Fast paste environment
Target driven
Ability to work as a team
Professional over the phone and work floors
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Beware of this company
Customer service agent (Former Employee) - Dublin City Centre, County Dublin - 16 January 2016
Its basically cold calling to US and international market.When I was interviewed I was told by HR That basic wage will be 19k and there will be 7 euros per qualified lead.after one month they finish the bonus by saying that they will increase wages.they increased only 20 euros a month.so the rule is if they have campaigns they will pay you good money other wise they will throw you out.you have to do over time quite often and again if they have money they will pay otherwise will give you credit in your annual leave.HR is completely bullocks.Team Leaders and QA are Ok but not helpful.Overall to say if you get jobs in tesco or Aldi for 9 euros per hour it's worth rather than working in IDG. They don't treat you as human.
AVOID AVOID AVOID
Pros
Location is good in city centre notjing else
Cons
Managment is useless avoid avoid
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Ratings by category
3.3 out of 5 stars for Work/Life Balance
2.4 out of 5 stars for Salary/Benefits
2.6 out of 5 stars for Job security/advancement
2.7 out of 5 stars for Management
2.9 out of 5 stars for Culture
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