IDG Direct Management reviews
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I spent almost 12 months working for IDG Dublin. A mongst the many call centre roles I had over 20 this certainly ranks the worst. I'm fine working in a fast paced target driven environmen though if you were a top performer as I was with a few slack weeks they want you gone. No support from a dreadful HR unit. Would not recommend even for entry level or between jobs.
Decent and sociable mainly younger colleagues.
Bad and impersonal management. Teriible job security and little reward.
I enjoyed my time with IDG as it was a good position Which gave me invaluable experience. I worked as Lead Generation agent and began on the US side hours were from 2-10. I got to call on behalf of branded clients eg Microsoft,HP etc and discuss their offerings with C-Level executives. Very rare to get the chance to speak the actual person day as it was mainly Gatekeepers and Voicemail. No one ever answers on the US side so the main requirement was to get your calls logged. BANT was generally used to qualify the contact. I then moved to the European team which was more professional, quality focused and I preferred the hours. Again I was contacting C-Level Management on behalf of top IT vendors and this was the best part of the role for me. I learned negotiation, generating quality leads and closing skills. There was regular training and catch ups with management etc.
IT Vendors you get to work for, Work from home with a good salary
Favoritism shown by TL’s, No regular review of KPI’s
As a lead generation agent you are cold calling IT professionals based in the US. Follow a very basic script and it is extremely easy with any effort put in. Management treats employees terribly, often blackmailing you to make you break rules in order to get extra leads to make them look good, putting your job security at risk. The general environment in the office is extremely toxic. Management have little to no idea on how to actually manage employees as they typically have little to no experience; they are all extremely unprofessional. Jokes on the floor between management can vary from sexist jokes to homophobic slurs/ jokes. Wouldn't recommend this job to anyone, no matter how resilient. Hours terrible, terrible pay, terrible management. Management will bother employees for even the smallest things such as going to get a coffee or even sometimes going to the toilet.
Bad hours. Toxic environment and management. Poor pay.
The people are great but it sets an unrealistic standard of stats. The job itself entails cold calling it professionals and offering white papers but it is very hard to even speak to them never mind handing out 50 white papers a week.
Very unrealistic standards.
Its basically cold calling to US and international market.When I was interviewed I was told by HR That basic wage will be 19k and there will be 7 euros per qualified lead.after one month they finish the bonus by saying that they will increase wages.they increased only 20 euros a month.so the rule is if they have campaigns they will pay you good money other wise they will throw you out.you have to do over time quite often and again if they have money they will pay otherwise will give you credit in your annual leave.HR is completely bullocks.Team Leaders and QA are Ok but not helpful.Overall to say if you get jobs in tesco or Aldi for 9 euros per hour it's worth rather than working in IDG. They don't treat you as human. AVOID AVOID AVOID
Location is good in city centre notjing else
Managment is useless avoid avoid
The company was managed by the head office in the UK and they were money hungry. The Dublin office was an easy target to cut costs when other areas of the UK business did not perform well. Achieved great management & people management experience but you were only as good as your last month. Even though we exceeded targets by 145% & constantly achieved 100% of our quarterly bonus, the management in the UK still wanted more and would expect staff to work around the clock on international markets and wouldn't allow time for staff rest time and if you didn't have staff available to take on a last minute unplanned campaigns that competitors could not deliver, it was seen that we refused a campaign instead of not having the available resources. We were also given campaigns that were impossible to deliver and this would be used and recognised as failed campaign even though it would have been unrealistic. Although the Dublin office had a great team of people it was not an nice environment to work in with the pressures and forces of the UK management.
City Centre based with FREE parking, other than that none.
Expected to work long hours between European & US markets and take calls at the weekend.
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