Johnson & Johnson Employee Review
Senior Customer Service Agent
- Sales order and procurement management. - Dealt and managed customer’s queries and/or complaints on daily basis by phone and email and monitored key performance indicators according to the service level agreements. - Assess clients’ needs, situations, strengths, and support networks to determine their goals - Managing, processing and recording consignment inventory movements and adjustments. - Delivered training to new and current agents and tracked, assisted and collaborated functionality of different projects.
Ratings by category
I recommend to everyone to work there. It's a company that cares about its workers. It always seeks the welfare of the employee and very supportive, with the situation of Covid-19 the company gave the best of itself. It has a very good relationship between the normal and the personal. It is very flexible when looking for work alternatives that benefit the company and the employee. Very good salary conditions. Impeccable cultural and social conditions.
Treat contractors like dirt , make them work to targets higher than full time workers and use the possibility of getting a full time job against you! Management in areas very poor ..can be left go in few hours notice seen people come into work and let go in evening