Johnson & Johnson
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Johnson & Johnson Employee Review

Senior Customer Service Agent

3.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
10 December 2019
- Sales order and procurement management. - Dealt and managed customer’s queries and/or complaints on daily basis by phone and email and monitored key performance indicators according to the service level agreements. - Assess clients’ needs, situations, strengths, and support networks to determine their goals - Managing, processing and recording consignment inventory movements and adjustments. - Delivered training to new and current agents and tracked, assisted and collaborated functionality of different projects.
Ratings by category
3.0Work/Life Balance
5.0Salary/Benefits
2.0Job security/advancement
1.0Management
3.0Culture
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Pros
Shift work
Cons
A lot
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  1. Senior Customer Service Agent