Senior Customer Service Agent
- Sales order and procurement management.
- Dealt and managed customer’s queries and/or complaints on daily basis by phone and email and monitored key performance indicators according to the service level agreements.
- Assess clients’ needs, situations, strengths, and support networks to determine their goals
- Managing, processing and recording consignment inventory movements and adjustments.
- Delivered training to new and current agents and tracked, assisted and collaborated functionality of different projects.