I have been employed as a carer for nearly thirty years and i have never come across a company so unprofessional and clueless in that time until i started working for Kareplan. The girls in the office are only carers themselves, no experience when it comes to carrying out home assessments with clients as to their care needs. They cut the clients hours short when it suits them, when they are short staffed. They will not inform the clients or family members of this or any changes, they expect the carers to do this for them. Very insulting to staff, shouting unprofessionally and constantly hanging up on them, obviously cannot do their jobs...monkeys could do better.
When staff inform them with genuine concerns especially in relation to the health and safety of their clients, they completely ignore staff and just agree with them, to get rid of them. They never answer their phones and their voice messages are always full. As for doing spot checks on staff, they just drive around stalking the clients houses and dont even come in and observe the care that is being carried out.
As for the managers and HR manager......they lie to staff, clients and family members. The HR manager hasn't a clue how to do his job, does not deal with any issues at all, just making constant notes.