Lidl Employee Reviews for Customer Assistant
Job Title
Customer Assistant42 reviews
Location
Ireland42 reviews
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12.30 start rate, 75% of the staff were nice people, all the managers were so professional, and actually cared about you and if you had a problem they'd take their time to help you with it carefully, if you love retail this is a good job as it pays better than most retailers, the work really isn't hard, what's hard is that nobody has a section to look after by themselves so sometimes you're running around dealing with multiple tasks at once but like I said, not difficult. Canteen was very tiny.No staff discount. Your hourly rate increases to about 14 euro I think within 4 years which is very good for retail. Self checkout can be very busy at times and might leave you worn out a little
Pros
Better wages than most retailers
Cons
Some staff were very inappropriate
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Most of the staffs are bullying and demotivating. Always blames and compares with others. Even after your best of efforts they will say you are slow. Very difficult for new staffs.
Pros
Nothing much
Cons
Stress. Long hour, Bullying, Unsocial hours, lots of physical work and lifting
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Good place to work, i have work and personal balance. Great team and management.
Work involves till operations, packing shelves, baking. Some shifts can be physically challenging, because requires speed and efficiency.
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It can be hard theymust she how u work under preassure, it can be tough as u stay late cause store closes at 10pm.overall good payment.lot of overtime if u want.
Pros
Salary
Cons
Long hours
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Honestly my experience is much like many of what I see here. Awful management bordering on abuse. Give u too much work possible for your shift then threaten u with your job if u leave after your shift. Will make u stay for hours after u were supposed to be finished purposely. Left after 6 months because of all these issues. Got shouted at daily by foreign people in a language I don't understand, making snide remarks and talking about you to there colleagues. PLEASE LISTEN AND DON'T WORK THERE. you will regret it, it could be different elsewhere but the midlands of Ireland are brutal. I really wanted that job to work out and I had no bias against LIDL but after my experience I'd rather clean toilets. Serious lesson in being nicer to people needed. You can't even go higher up to make a complaint about any trouble either, the regional manager seemed in cohoots with the shop manager and will brush things under the carpet or all of them will try get rid of you, terrible terrible experience.
Pros
Feck all
Cons
Nearly everything
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Worst place to work. Place is understaffed with a high staff turnover. Management are not organised. A female deputy store manager is rude and arrogant and has no self respect or manners towards staff at all. It is surprising she still has a job in the store. This job has made me ill, I have lost a lot of weight due to stress and have been ill regularly due to working here. Your health is more important than this job! The way myself and others were treated in there is beyond a joke. To have money thrown at you, to be spoken to rudely and looked down upon. The standard for any Lidl store. There is a serious problem with lack of communication in this store. The shifts are very long and they do not appreciate favours or you covering shifts. The stuff you put up with in that place isn't worth the money you are paid. Breaks are a joke there is no structure! You could go hours and hours without a break and management DO NOT care. Myself and another temporary colleague were badly treated by staff here and bullied physically and mentally. I was working one day 9.30-4pm and did not get a break until 2.10pm and to be told ' when we get the bakery sorted you can get your break'. How is running the bakery more important than an employee who is starving and has very little energy to serve customers? If you're lucky enough you'll be trained in the bakery. You will be used for the shifts that people don't want to do. Bakery is very pressurising and tbh I don't see the point in learning how to do it, it's not a thing that'll get you through life working in Lidl bakery. Management constantly - more...
Pros
Good money
Cons
Long hours, treated badly, rude staff, rundown/ill
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Good pay that's the only positive, rest are all negatives ,working 6,8 or even 10 hours without a break then told to take your break when you finished your shift,and you never have a finish time ,you get to finish work when you are told to go home,will leave you sitting on till for 8 hours straight . Will give you no protection from customers you as the employee will always be wrong. Constantly
Pros
Pay
Cons
No breaks no finish time no requested days off spoken down to by manager
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Lidl is okay if you are looking for a job that pays well as they do they pay quite well for retail and have decent pay increases. However, expect long hours, no talking on shifts, hours changed constantly with zero notice, weekly tests to remember a long list of PLUs, and a management approach that borders on mental bullying and abuse. Their approach is to simply throw you into the deep end and then complain if you can't swim. There are some nice staff, but sadly management really need actual training on how to treat their staff like people instead of dirt. Would recommend short-term while looking for a better job and to save some money, but certainly not as a long-term career.
Pros
Good pay and plenty of overtime
Cons
Very bad management; zero training; no social life
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I enjoyed working with lidl a lot, they have given me quite a good bit if experience, although when i joined i had informed them of my anxiety and they understood this until i got ill due to my anxiety and the manager was kind of passive aggressive about it
Pros
Great colleagues, wonderful management
Cons
Rude customers, bad security
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When I started in lidl I thought it was impossible but when I settled into the swing of the the fast pase busy days it was easy it becomes second nature.
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Very supportive from the management side. Good hours and good money. Very friendly environment, fast and busy environment for work but enjoyable I personally higher recommend.
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Excellent paid . Plenty of overtime if wanted. Busy environment. Would recommend to any one to apply, if your up for a challenge. Dealing with customer can be a pleasure, good chats !!
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No team work and poor training make the beginning really tough,
Managers with lack of personal skills low store morale,
Hard to plan personal life due to constant changes in work shifts
Pros
Ones can get a lot of hours and make a good money.
Cons
Poor team work and poor training, Stressful environment managed by people with lack of personal skills
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Lidl has a fast paced environment but has a great team. When working in Lidl you always feel that you are part of a team and that you are supported. I feel my team working skills have been enhanced as well as my problem-solving skills from having to think of solutions to customer complaints and issues that may arise in the store as fast as possible.
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Typical day at work
Management put a pressure on targets
Good money but hard work
Strange culture between employees
Fight for hours
Flexible time shifts
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Under stress constantly , poor hours , 3 things 1 person , always under time pressure , not enough staff on shifts , heavy lifting every day , early starts late finishes
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Dynamic and faced paced work environment that requires collaborative and team efforts to run the store with efficiency. Excellent management that provide thorough training for all staff thereby providing opportunities for staff growth, development and promotion.
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A family death got me sacked was out for 3 days told em I was sick and failed my probation, Thats not right, is like a nazii camp. Really is so bad tlo work in voices are not heared
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Worked in Lidl for about a year, your always kept busy time goes really fast. Management were really nice and hardworking. Only thing was the hours, either having to work too early or too late, mostly at Christmas and summer.
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Only good thing about this company is the wages but you work for every penny that you earn as nothing is easy about working here. You have no life outside of lidl as your called in all the time for extra shifts to cover people. Managers could do with some basic training on how to actually treat their staff with some respect rather than treat them like the dirt on their shoes. Being tore to shreds for simple errors and never praised. Mental bullying at its finest
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Lidl is great place to Work, I have learned a lot from Lidl, How to deal with people, how to work in different department, Experience as a duty manager, office, cashier, bakery, shop-floor, all general duties, we work as a team, you can workout your shift with the store manager if you’re not happy with your hours, I can’t say Hardest part of the Job because no job is easy, the most enjoyable part of the job when I got 500€ Lidl vouchers
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