Limerick City and County Council Employee Reviews for IT Technician
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Great place to work in the city and in Raheen. • Providing desktop support to staff for Microsoft products and issues logged through the in-house ticketing. • Extensive use of Active Directory to correct password issues. The setting up of new users with the correct group policy permissions set out by the IT department and Human Resources. • Logging Calls from users where necessary and ensuring they were dealt with accordingly by the different support levels. • Updating knowledge library with current best practice fixes and logging and changes in Change Management system. • Working as part of a team for hardware roll-outs including the setting up of new PC’s, Laptops and their peripherals. • Department relocations due to organisational restructuring throughout their Seven sites. • Working closely with the Delivery Manager to carry out network maintenance and network upgrades. • Carrying out inventory checks across the different sites and updating the Asset Management System.
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