It depends on the project but most of them have flexi-time which help plan your days ahead, which is very helpful. The management is not the best. Not very interested in people management. They leave it very clear that the only thing that matters are numbers, without caring about the working environment. The most enjoyable part of the job is that most of the agents are very friendly, the flexi-time and that you can learn some things, plus the free snacks (depending on the building).
Friendly co-workers, flexi-time & paid sick days.
Bad salary, bad management and bad people management.