Marriott International, Inc. Employee Reviews for Assistant Front Office Manager
Assistant Front Office Manager35 reviews
Found 35 reviews matching the searchSee all 21,597 reviews
Indeed featured review
The most useful review selected by Indeed
“I love that I have a great degree of control and freedom within my job. I work full-time on a flexible schedule, both in and out-of-office, and my boss trusts me to produce high-quality work and results. I work hard to maintain that level of trust, which keeps me engaged and excited — but at the same time, I love that my job enables me to love and enjoy my other passions in life,”
Managed same day selling procedure to maximize and achieve highest room revenue and occupancy in fourth quarter of 2019. Create Monthly plans to keep room revenue in budget while monitoring fiscal performance. Secured #1 out of all Marriott managed hotels in Florida by boosting Guest Satisfaction Scores. Ensuring compliance with Marriott Standards while managing staffing to business needs.
I enjoyed the social interaction with people. I loved having the opportunity to solve issues ( Not Problems). The culture of the workplace was focused on the guests, The management empowered the employees to make the right decisions for our guests to make sure they had a problem free stay. I was responsible as the Night Manager on Duty for the welfare of the hotel the guests and its employees.
Awesome lunch program, Healthcare, Hotel Discounts, great atmosphere
very long hours
Must have tough skin to deal with rude guest 100% of the time. Even when a guest is wrong and may treat you badly, chances are upper management will comp their stay, meal etc. to keep hotel scores up. Work and life balance can be difficult, I would not recommend this job if you have young children. Hours consist of nights ex. 2-11: 30 PM maybe later hours due to call offs or short staff, no weekends unless you randomly are scheduled off or request months in advance for it; this position can be stressful.
Meeting great people/being a leader to an awesome team
Terrible work and life balance
Lots of opportunity for advancement. It is a competitive work environment but if you work hard, they recognize it. Management gives lots of recognition to associates in every department.
dealing with day to day guest and really seeing how much they are enjoying the product that you put out. There is a certain enjoyment that you get from seeing a plan that you created implemented and it succeeding.
guest service experience
Management was very involved and training was given regularly to achieve the combined goals of running the business smoothly. I managed all the operation of Front office on a daily basis.
To corporate and did not enjoy not having the opportunity to inter act with guest