Marriott International, Inc. Employee Reviews for Guest Service Agent
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Fantastic company, well organized, lot of procedures and standards that teach you about hospitality. Good work/life balance, many trainings. Good qualified staff as colleagues. One negative for the property where I worked, is that as foreigner you could notice that the HR Director hated "farang". She has moved on now, so I am sure things will have improved by now.
Anti-foreigner attitide of HR Director
Your experience with Marriott will depend greatly on the property. While the corporate culture is based on inclusion, mentorship, and teamwork, it is up to the management of each hotel to meet those standards. When they do not, employees suffer. My experience was in a truly toxic property, so poorly managed that standard employees were working upwards of 50 hours a week. Management would pit employees against each other in childish disputes, talk about others' private information behind their backs, and absolutely refused to have their team's back when dealing with nasty guests. Sales goals and overheads were the exclusive aims, resulting in consistently overbooked weeks while understaffing to the point of lunacy. Adequate safety precautions were not taken to protect staff from construction and chemical storage. Retaliation was common, and I personally knew 4 people who suffered mental breakdowns and had to leave. It was the most psychologically abusive environment I have ever worked in, and the Marriott 6-month rule, perhaps protective in other places, left everyone feeling trapped. I quit 3 months in and would hesitate to rejoin the company since, on reporting the issues to district HR, a large group of us were told changes would be made, and none came. Allowing festering sores like the hotel I worked at to continue operating as-is will be the downfall of the company ideals.If you take a job at Marriott, stay sharp, and if it seems that the environment is toxic, begin seeking work outside the company immediately. It simply isn't worth the utter apathy of upper HR to - more...
Free meals, discounts, personal training materials
No transfers within 6 month period, poor local management, low pay, hours make holding another job impossible even if you are barely scheduled, no work over holidays
I have been with Marriott for over 15 years and I always went to a Marriott branded hotel each time I went to a new property, I was dedicated to Marriott and that is because I loved it! It is a great place to start for people that want to make hospitality & tourism their career. The company takes care of their employees, just like they take care of their guests and Mr. Marriott would not have it any other way!
Amazing growth potential, great benefits, hotel discount perks are awesome!
Pay for entry level positions is very low
Culture is a vibe, meeting new guests and return travelers, anticipating their needs to leave them feeling recognized and wanted at the property, prompting great professional relationships with all guests.
Great place to work! Fantastic company! There are no boring days, everyday is different! The only drawback working in the operations end is that vacation days are our biggest work days :) It's not bad they pay fairly and the company really cares about it's employees.
Went into furlough when Covid started. I had seniority,been there for two years,worked myself into the ground because they couldnt keep anyone. Was not asked back,instead they bought back one of our sales managers daughter,who had only been there a year. I wanted to keep my status with the company,so i could move on later on. Management is not fair,they like to only hire family members,which i thought was not professional.
Discounted rates, i loved my other coworkers.
No breaks, not enough employees, bad management
Marriott is a horrible company. They don't care about you. Managers only care about numbers. They want you to get high customer satisfaction scores but they don't tell you it's because senior management gets a bonus if you do. In return you get treated bad if you're not friends with the manager.
pay is good
bad place to work
I was very happy working for the Marriott, my co workers were also hard working, there was room for growth. The kitchen would cook and we were only charged $5 lunch that was great!!!!! I was always able to cross-train and that was important because I did not have a degree.